NOC Technician I - Wireless DAS & 5G Support

Communication Technology Services Inc; Greenville (SC); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401(k)

Paid Time Off

Paid Holidays

Job summary

A leading communications technology company is seeking a NOC Technician I in Greenville, SC. This role involves monitoring and troubleshooting wireless infrastructure while ensuring strong customer engagement and incident management. Candidates should have a customer service mindset, attention to detail, and proficiency in relevant software tools. Required certifications include A+, Security +, Network +, or equivalent. This position offers a pay rate of $18-$25 per hour based on experience and includes comprehensive company benefits.

Qualifications

• Experience in a Network Operations Center (NOC) or technical support role.
• Strong customer service mindset with excellent verbal and written communication skills.
• Strong attention to detail with a commitment to completing tasks thoroughly.

Responsibilities

• Monitor supported wireless infrastructure and troubleshoot to ensure system stability.
• Create and manage trouble tickets for system alarms.
• Communicate with customers and internal teams for updates and issue resolution.

Skills

Customer service skills

Attention to detail

Troubleshooting

Communication skills

Ability to track and manage tickets

Education

A+, Security +, Network +, Server + certifications

Tools

Microsoft Office Suite

Visio

iBwave

Job description

A leading communications technology company is seeking a NOC Technician I in Greenville, SC. This role involves monitoring and troubleshooting wireless infrastructure while ensuring strong customer engagement and incident management. Candidates should have a customer service mindset, attention to detail, and proficiency in relevant software tools. Required certifications include A+, Security +, Network +, or equivalent. This position offers a pay rate of $18-$25 per hour based on experience and includes comprehensive company benefits.