NOC Technician I- SC

Communication Technology Services (CTS); Greenville (SC); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)

Paid Time Off

Life Insurance

Job summary

A communications technology provider is seeking a NOC Technician I in Greenville, SC. This full-time position involves monitoring and troubleshooting wireless infrastructure, ensuring SLA compliance, and strong customer engagement. Candidates should have a customer service mindset and experience in technical support, particularly in a NOC environment. The role requires proficiency in Windows and Microsoft Office Suite, with certifications preferred. Competitive pay from $20 to $25 per hour along with company benefits is offered.

Qualifications

• Previous experience in a Network Operations Center (NOC) or technical support role.
• Ability to effectively track, prioritize, and follow up on trouble tickets until resolution.
• Certifications or degrees are a plus.

Responsibilities

• Monitor supported wireless infrastructure and provide level-one troubleshooting.
• Create, track, and manage trouble tickets for system alarms.
• Communicate with customers and internal teams to resolve issues.
• Ensure that contractual SLAs are met.
• Assist in data collection and trend analysis.
• Update equipment configurations in monitoring systems.
• Maintain NOC site documentation.
• Mentor regional technicians.
• Manage asset tracking and RMAs.

Skills

Customer service mindset

Strong verbal and written communication skills

Attention to detail

Proficiency in Windows

Microsoft Office Suite (Word, Excel, Outlook)

Visio expertise

iBwave platform knowledge

Education

A+, Security +, Network +, Server +

Job description

Communication Technology Services (CTS) Is One Of The Largest Integrators And Managed Service Providers For Enterprise Cellular Networks In The U.S., Specializing In The Design, Installation And Support Of Distributed Antenna System (DAS), Small Cell, And 4G/5G Private Wireless Networks For Enterprise. We Have Multiple Openings For NOC Technician I In The Greenville, SC Region. We Are Seeking Candidates Ready To Take The Next Steps In Their Wireless Career. We Work ON-SITE On a Rotating, "PANAMA SCHEDULE" Working One Of Two Possible Shifts: 7:30 AM - 7:30 PM OR 7:30 PM - 7:30 AM.

Must have work experience supporting customers with a Service Level Agreement (SLA), a formal contract between a service provider and a client that defines expected service standards: IT, cloud services, and vendor management.

The NOC Technician I is responsible for monitoring, troubleshooting, and ensuring the stability of supported wireless infrastructure through strong customer engagement and incident management. This role requires strong customer service skills, attention to detail, and the ability to track and follow up on tickets to ensure timely issue resolution.

Primary Responsibilities

• Monitor all supported wireless infrastructure and provide level-one troubleshooting to ensure system stability.
• Create, track, and manage trouble tickets for system alarms, ensuring proper documentation and timely resolution.
• Communicate with customers, field technicians, and internal teams to provide updates, resolve issues, and follow up on service requests.
• Ensure that contractual Service Level Agreements (SLAs) are met by coordinating and following up with local personnel for prompt issue resolution.
• Assist in data collection and trend analysis to identify recurring issues and proactively address potential system failures.
• Assist in the process of auditing and updating equipment configurations in the monitoring system to reflect current DAS system configurations.
• Maintain and update NOC site documentation to ensure accurate information is available for all supported systems.
• Mentor regional technicians on proper ticketing procedures and driving best practices for incident resolution.
• Process and track RMAs and spare equipment, assisting with asset management to maintain inventory accuracy.

Required Skills

• Previous experience in a Network Operations Center (NOC) or technical support role.
• Strong customer service mindset with excellent verbal and written communication skills.
• Ability to effectively track, prioritize, and follow up on trouble tickets until resolution.
• Strong attention to detail with a commitment to completing projects and documentation thoroughly and efficiently.
• Proficiency in Windows, Microsoft Office Suite (Word, Excel, Outlook), Visio, and iBwave platforms.
• Ability to travel as required (~15%).

Preferred Experience

• Familiarity with DAS equipment and wireless infrastructure.
• Knowledge of ticketing systems and SLA requirements.

Education

• A+, Security +, Network +, Server +, or equivalent accredited certifications/degree are a plus.
• CTS Network Operations Center

Pay Rate of $20-$25 per hour commensurate with experience.

This position is full time and includes Company Benefits (Medical, Dental, FSA, 401(k), LTD/ STD, Life Insurance. Paid Time Off and Paid Holidays).