NOC Technician II

Jobs via Dice; Charlotte (NC); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join a leading telecom company as a NOC Technician II. This role involves managing network devices and providing technical support in a fast-paced environment. Candidates should have telecommunications experience and a strong troubleshooting ability. With a contract opportunity in Charlotte, this position offers competitive pay and benefits.

Benefits

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave

Qualifications

• Minimum 2-3 years of experience in telecommunications environment.
• Experience/training on voice and data communication networks required.
• Vendor certifications preferred (e.g., Cisco, BTI).

Responsibilities

• Monitor, manage and maintain all edge network devices.
• Communicate with various departments to resolve incidents.
• Perform Event Management and Incident Management.

Skills

Ciena

Optical Transport

Troubleshooting

Education

High School Diploma or equivalent

Associate degree or Bachelor Degree preferred

Tools

Dynamic Routing Protocols

Ethernet over Copper

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Pyramid Consulting, Inc., is seeking the following. Apply via Dice today!

Immediate need for a talented NOC Technician II. This is a 06+months contract opportunity with long-term potential and is located in Charlotte, NC (Onsite for training and then Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-70799

Pay Range: $25 - $29/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Communicates daily with many departments within CLIENT, other telecommunication providers, Enterprise customers, and vendors to discuss and coordinate necessary resources to resolve incidents.
• Stay up to date on organizational SOPs
• Perform other duties assigned by NOC Management team .
• Monitor, manage and maintain all edge network devices, performance, and quality across the Client network (e.g. telecommunications circuits, routers, switches, firewalls, VoIP systems, failover solutions and platforms).
• Perform Event Management and Incident Management in accordance with established process and procedural guidelines.
• Create and triage trouble tickets, including remote testing, with little required support.
• Troubleshoot and repair Client provided services (e.g. Voice: TDM, VOIP, and SIP and/or Data: DIA, MPLS, and VPRN).
• Update assigned tickets, escalating to various carriers and personnel as required until completion.ms and executives.
  
  

Key Requirements and Technology Experience:

• Key Skills:Ciena, Optical Transport, Troubleshooting .
• High School Diploma or equivalent required.
• Associate degree or Bachelor Degree preferred but not required.
• Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Client, Fortinet, VeloCloud, etc.).
• Minimum of 2-3 years of experience working in a telecommunications environment.
• Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles.
• Ability to resolve network and customer-initiated incidents quickly and effectively while communicating in an empathetic manner with our customers.
• Self-awareness and willingness to escalate issues and follow up to ensure incident resolution.
• An analytical mindset that appreciates solving problems.
• Good computer and written/verbal communications skills, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
• Must be able to demonstrate proficiency with the technologies listed below:
• Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet.
• Network infrastructure, DNS, IP Subnetting.
• Dynamic Routing Protocols (BGP, OSPF, RIP and EIGRP).
• Telephony based technologies (TDM, Converged, VOIP, SIP, etc.).
  
  

Our client is a leading Telecom Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Software Development

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