NOC Technician

Gtatelecom; Illinois; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a NOC Technician to monitor network operations and ensure service availability. The role involves troubleshooting, technical support, and working with network management tools. Candidates should have a bachelor's degree in Computer Science or related field, along with relevant work experience and certifications.

Qualifications

• 3 to 5 years of related work experience.
• CCNA certification preferred.
• Knowledge of telecommunications network management systems.

Responsibilities

• Monitor SONET DWDM or IP-MPLS networks for alarms.
• Provide Tier 2 support and monitor service uptime.
• Perform CISCO router IOS upgrades.
• Create and manage customer trouble tickets.

Skills

TCP/IP troubleshooting

Networking skills

Technical support

Education

Bachelor's degree in Computer Science

Equivalent experience or technical training

Tools

Solar Winds

Linux/Unix

Job description

Looking for a NOC Technician
Salary Range: $25-$30/h
What you will be doing as NOC Technician

• Responsible for monitoring either SONET DWDM or IP-MPLS network and environmental alarms from a centralized Network Operations Center NOC ensuring high availability and attainment of service levels.
• Detects and analyzes alarms to provide basic to moderate fault isolation and remote troubleshooting escalating if necessary.
• Provides Tier 2 support and services to the SCN NOC. Interface with SCN field personnel and work with internal resources to ensure companys network and circuits uptime is according to service level agreements.
• Be a technical lead on network management systems and performance monitoring tools as it relates to company’s remote connectivity network and escalate issues as needed.
• Provide technical lead on network management systems and performance monitoring tools i.e. Solar Winds Cacti.
• Maintaining network configuration data and backups for all Remote connectivity implementations and equipment.
• Perform CISCO router IOS upgrades as required.
• Provide technical support via telephone or e-mail to field personals and vendors.
• Resolve technical problems through personal knowledge research or teamwork.
• Responsible for opening updating and closing customer and event specific trouble tickets monitoring FNNOC e- mail distribution and creating FCC outage notifications.
• Executes maintenance method and procedures MOPs associated with approved change management requestCMR activities.

What you will bring to the table as a NOC Technician

• Bachelors degree in Computer Science Engineering or related degree or equivalent experience and/or technical training in electronics
• Three 3 to five 5 year of related work experience
• TCP/IP and Networking troubleshooting
• Knowledge of wireless telecommunications network management systems
• Knowledge of Solar Winds a plus
• CCNA certification preferred
• Knowledge of Linux/Unix and Networking skills
• Knowledge of wireless communications a plus
• ITIL knowledge a plus
• Knowledge of transport and transmission systems relevant to SONET OCx and asynchronous signals or Ethernet and IP Services.

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