NOC Support Engineer

Transaction Network Services (TNS); New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a NOC Support Engineer to join their global team. This role involves providing critical technical support for financial services, with a focus on incident and problem management. As part of a dynamic team, you will engage in troubleshooting, documentation, and compliance activities, ensuring seamless operations in a fast-paced environment. With opportunities for growth and skill development, this position offers a chance to make a significant impact in the FinTech sector. If you are passionate about technology and eager to contribute to a collaborative team, this role is perfect for you.

Benefits

Medical and Dental Coverage

Life Insurance

Paid Holidays and Vacations

401K Plan with Company Match

Qualifications

• 5+ years in network operations supporting a low latency global IP network.
• Experience with Cisco, Juniper, and Arista routers and switches.
• Proficient in troubleshooting financial markets applications.

Responsibilities

• Manage and resolve incident tickets and support customer incident management.
• Engage NOC engineers on incidents for successful resolution.
• Provide training and knowledge transfer to global FinTech analysts.

Skills

Network Operations

Incident Management

Problem Management

Cisco Configuration

Juniper Configuration

Arista Configuration

Routing Protocols

Customer Service

Disaster Recovery

Technical Support

Education

CCNP Certification

JNCIA Certification

BS in Business Administration or Technical Field

Tools

Microsoft Office

Job description

Join to apply for the NOC Support Engineer role at Transaction Network Services (TNS)

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Join to apply for the NOC Support Engineer role at Transaction Network Services (TNS)

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

We are currently looking to recruit a NOC Support Engineer to join our growing global team. As part of the Global NOC support team, you will be responsible for providing technical support to TNS financial services product offerings. Working closely with the broader NOC team and closely with our technical support teams, you will be responsible for Incident Management, Problem Management, Change Management and some Release and Deployment to the production network. Being a part of the TNS FinTech division there will be opportunity to expand and further develop your knowledge and skills across a variety of TNS service and product offerings.

Responsibilities

We are currently looking to recruit a NOC Support Engineer to join our growing global team. As part of the Global NOC support team, you will be responsible for providing technical support to TNS financial services product offerings. Working closely with the broader NOC team and closely with our technical support teams, you will be responsible for Incident Management, Problem Management, Change Management and some Release and Deployment to the production network. Being a part of the TNS FinTech division there will be opportunity to expand and further develop your knowledge and skills across a variety of TNS service and product offerings.

Responsibilities:

Essential responsibilities include:

• Manage and resolve assigned incident tickets
• Support customer incident management bridges and calls
• Support Major Incident Management and fault resolution
• Support Problem Management and root cause analysis
• Become a SME on supported products and services
• Production and update of service documentation
• Support PCI compliance
• Support Disaster Recovery activities
• Provide training, knowledge transfer and ongoing support to TNS
  
  

global FinTech analysts

Required:

Experience / Qualifications:

• 5+ years experience in a network operations environment supporting a low latency global IP network, within Financial Service
• 5+ years experience supporting global managed hosting / server environments
• Direct experience configuring and troubleshooting Cisco, Juniper, and Arista routers and switches
• Cisco IOS, JunOS and Arista experience and familiarity with TAC case management and escalation process
• Multicast market date and FIX order routing troubleshooting experience
• Routing protocol troubleshooting experience (BGP,IS-IS, OSPF, EIGRP, HSRP)
• Network Address Translation experience
• MPLS experience
• Direct experience troubleshooting and supporting financial markets and applications
• Solid written and verbal skills
• Direct customer service experience required
• Flexibility around working hours in support of business requirements (may include bank holiday working etc)
• Able to work 24x7 shift pattern
• For this role,we anticipate paying $37 - $45 per hour. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match.
• Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio)
• CCNP
• JNCIA
  
  

Desired:

• BS in Business Administration, Management, or technical field
• Experience with FIX Hub services
• IPSec encryption experience
• Basic knowledge of exchange market data and order routing protocols
• Experience supporting and troubleshooting multicast market data streams
• Basic understanding of Datacenter environments
  
  

Education / Certifications:

• CCNP certification
• JNCIA –Junos certification
  
  

Qualifications

Working on a shift rotation providing 24 x 7 operational support, you will be responsible for:

• Monitor TNS’s various event management systems, monitor the Service Operation's email inbox and respond to inbound telephone calls to TNS Network Operations.
• Raise incident tickets on the TNS Incident Management ticketing system
• Provide first level problem determination/triage for all incidents. Follow runbooks.
• Engage NOC engineers on incidents to see the incident through to successful resolution.
• Interface with client, vendors, market participants, and financial exchanges.
• Work as part of a global team that provides 24x7 Service Desk coverage on a rotation basis
  
  

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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