NOC Operations Leader - Incident & Tech Coach

Transaction Network Services (TNS); Washington (District of Columbia); On-site; USD 110,000 - 117,000; Full time

Benefits offered by this job

Medical and dental coverage

Paid holidays and vacations

401K plan with company match

Job summary

Transaction Network Services (TNS) is seeking a NOC Supervisor in Washington, DC to lead daily operations of the Network Operations Center, supervise engineers, and ensure rapid incident response and top-tier customer support across critical services.

You will mentor staff, drive process improvements, manage major incident bridges, and coordinate with engineering and development teams while maintaining documentation and training programs. The role offers a competitive salary and benefits.

Qualifications

• Proven experience leading NOC teams.
• Strong incident management and escalation skills.
• Experience with network monitoring and ticketing systems.

Responsibilities

• Lead NOC team across shifts and queues.
• Coordinate incident bridges and root-cause analysis.
• Oversee ticket lifecycle and customer escalations.
• Maintain monitoring and reporting of network health.
• Develop training and knowledge management materials.
• Collaborate with cross-functional teams on deployments.

Skills

IPX signaling

Sigtran

BGP peering

VPN technologies

Network monitoring

Leadership

Communication

Incident management

Ticketing systems

Office suite

Tools

Nagios

Netreo

ARPS

Job description

Transaction Network Services (TNS) is seeking a NOC Supervisor in Washington, DC to lead daily operations of the Network Operations Center, supervise engineers, and ensure rapid incident response and top-tier customer support across critical services.

You will mentor staff, drive process improvements, manage major incident bridges, and coordinate with engineering and development teams while maintaining documentation and training programs. The role offers a competitive salary and benefits.