NOC Lead - Senior Network Reliability + Equity

Western Alliance Bank; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary package

Ownership stake in the company

Medical and dental insurance

Time off equity and PTO

401k matching program

Tuition assistance program

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank is seeking a Network Operations Center Lead to drive production support and incident response. You will lead day-to-day NOC activities across shifts, coordinate with engineering, observability, security, and service management teams, and develop robust monitoring and recovery procedures.

The role emphasizes leadership in incident triage, recovery planning, and delivering clear operational updates to stakeholders.

Qualifications

• 7+ years of experience in IT Networking, Network Operations, IT security, or related fields.
• Bachelor's degree required in a related technical discipline.
• Certifications such as CCNP Enterprise or equivalent are preferred.
• Experience leading operational support teams during incidents and post-incident reviews.
• Strong knowledge of enterprise routing, switching, firewall, DNS, DHCP, and monitoring tools.
• Familiarity with ITIL processes and incident management.

Responsibilities

• Lead operational planning for production environments, including incident response, recovery, escalation readiness, and technical recovery.
• Design reliability engineering principles and sound recovery procedures.
• Develop monitoring metrics and partner with business teams to report performance.
• Create and maintain technical documentation and desktop procedures.
• Provide day-to-day technical leadership for L1/L2/NOC activities across shifts.
• Drive queue discipline, handoff quality, and escalation management during incidents.

Skills

IT Networking

Network Operations

Network Security

Infrastructure Support

IT App Support

IT Development

Education

Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or related field

Tools

ServiceNow

SolarWinds

LiveNX/LiveAction

ThousandEyes

NetBrain

AppDynamics

F5

Cloudflare DNS

Infoblox

Palo Alto

Cisco ASA/FTD/Firepower

Cisco FMC

Cisco Catalyst

Cisco Nexus

Cisco Meraki

Azure Firewall

Azure Load Balancers

Job description

Western Alliance Bank is seeking a Network Operations Center Lead to drive production support and incident response. You will lead day-to-day NOC activities across shifts, coordinate with engineering, observability, security, and service management teams, and develop robust monitoring and recovery procedures.

The role emphasizes leadership in incident triage, recovery planning, and delivering clear operational updates to stakeholders.