Senior NOC Lead, Network Reliability

westernalliancebank; Phoenix (AZ); On-site; USD 110,000 - 150,000; Full time

Job summary

Western Alliance Bank is seeking a NOC Lead to oversee day-to-day network operations, incidents, and service restoration across L1-L3 support in a production banking environment. The role emphasizes collaboration with engineering, security, observability, and service management teams, plus developing runbooks and stakeholder communications.

A strong background in routing, switching, firewall, and monitoring tools is required.

Qualifications

• 7+ years of related experience in IT Networking, Network Operations, Network Security, Infrastructure Support, IT App Support, IT Development, or similar field.
• Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related technical or business-technology field required.
• Recommended industry certifications include CCNP Enterprise or equivalent industry network certification, Palo Alto NSP or equivalent network security certification, and ITIL Foundation.
• Previous leadership experience preferred.
• Intermediate to advanced knowledge of general Financial Services or Banking is preferred.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced proven experience leading operational support teams through incident response, break/fix troubleshooting, production escalations, service restoration, and recurring issue remediation.
• Advanced ability to understand the operational impact of production issues and align break/fix priorities with service stability, customer impact, risk reduction, and business continuity.
• Strong technical knowledge across enterprise routing, switching, firewall, DNS, DHCP, IPAM, load balancing, SD-WAN, cloud networking, monitoring, and network troubleshooting.
• Experience with ServiceNow, SolarWinds, LiveNX or LiveAction, ThousandEyes, NetBrain, AppDynamics, F5, Cloud

Responsibilities

• Lead day-to-day technical execution across incidents, requests, escalations, and recurring operational issues.
• Design and implement reliability and recovery procedures.
• Develop and maintain technical documentation and procedures.
• Provide senior technical escalation for network incidents and high-impact issues.
• Coordinate with engineering, observability, security, automation, and service management teams.
• Coach analysts and engineers on troubleshooting, ticket hygiene, and escalation standards.
• Support network readiness activities including health checks, patching, vulnerability remediation, disaster recovery exercises, and operational validation.
• Prepare clear operational updates, leadership summaries, post-incident notes, and improvement recommendations.

Skills

IT Networking

NOC Operations

Incident Response

Leadership

Monitoring & Alerting

Cloud Networking

Change Management

Documentation

Education

Bachelor's degree in CS/IT/Engineering

Tools

ServiceNow

SolarWinds

LiveNX

LiveAction

ThousandEyes

NetBrain

AppDynamics

F5

Cloud

Job description

Western Alliance Bank is seeking a NOC Lead to oversee day-to-day network operations, incidents, and service restoration across L1-L3 support in a production banking environment. The role emphasizes collaboration with engineering, security, observability, and service management teams, plus developing runbooks and stakeholder communications.

A strong background in routing, switching, firewall, and monitoring tools is required.