NOC Incident & Communications Specialist

SpaceXAI; Memphis (TN); On-site; USD 70,000 - 110,000; Full time

Job summary

SpaceXAI seeks a Network Operations Center (NOC) Specialist to monitor campus health signals around the clock, coordinate incident responses, and maintain timelines and communications during outages. This role focuses on operations and incident management, not hands-on engineering, with escalation to on-call SRE and domain owners as needed.

You will document incidents, drive timely updates, and contribute to runbooks and post-incident processes.

Qualifications

• Experience in a 24/7 operations environment (NOC, SOC, dispatch, mission control, or equivalent).
• Proven ability to acknowledge, classify, and elevate incidents under SLA in a high-signal environment.
• Experience opening and running incident bridges, including stakeholder updates on a fixed cadence and live timeline hygiene.
• Excellent written and verbal communication skills; able to write clear updates while an incident is in progress.
• Demonstrated pattern recognition across multiple domains (compute, network, storage, and/or facilities signals).
• Experience following, maintaining, and improving operational process (runbooks, escalation matrices, handoffs).
• Willingness and ability to work a rotating shift schedule, including nights and weekends.

Responsibilities

• Staff the console per shift schedule and monitor signals: cluster health, node availability, network health, and storage alarms.
• Acknowledge pages within SLA; classify as actionable/known/noise; feed noise back to improve signal quality.
• Detect, verify, and escalate within time budgets; follow escalation matrices and page correctly on first attempt.
• Open and run incident bridges; manage stakeholder communications and real-time incident timelines.
• Produce initial RCA framing (what happened, when, who’s engaged) for handoff to deeper analysis teams.
• Perform structured shift handoffs and maintain durable shift logs; ensure cross-site awareness.
• Write major‑incident reports; create corrective projects and drive to closure in tracking tools.
• Maintain and improve NOC runbooks, matrices, and templates; participate in SRE game days.

Skills

24/7 operations

incident management

communication skills

shift work

pattern recognition

Tools

Linear

Job description

SpaceXAI seeks a Network Operations Center (NOC) Specialist to monitor campus health signals around the clock, coordinate incident responses, and maintain timelines and communications during outages. This role focuses on operations and incident management, not hands-on engineering, with escalation to on-call SRE and domain owners as needed.

You will document incidents, drive timely updates, and contribute to runbooks and post-incident processes.