NOC Engineer / SRE

NiCE; Hoboken (NJ); On-site; GBP 70,000 - 110,000; Full time

Job summary

NiCE is seeking an SRE – NOC to own 24/7 incident response, monitoring, and reliability automation. You will drive runbooks, PIRs, and cross‑team coordination to reduce toil and improve MTTR/MTTD.

You will design alerting with SLIs/SLOs, build dashboards, and automate repetitive tasks in Linux and cloud environments, including Kubernetes clusters.

Qualifications

• Strong Linux systems administration.
• Experience with incident management and production support.
• Familiarity with Cloud infrastructure (AWS preferred).
• Containers & orchestration (Docker, Kubernetes).
• Monitoring/alerting platforms.
• Scripting or programming experience in Python, Bash, Go, or similar.
• Understanding of networking fundamentals (DNS, TCP/IP, load balancing).
• Experience working in 24x7 NOC or production operations environments.
• Ability to handle high-pressure incidents calmly and effectively.
• Strong written and verbal communication for incident coordination.
• Comfort working from runbooks—and improving them when they fall short.

Responsibilities

• Act as a primary or escalation responder in a 24x7 on‑call rotation.
• Lead or support Major Incident (MI) response, including triage, mitigation, and resolution.
• Coordinate across Engineering, Infrastructure, Security, and Product teams.
• Execute and improve runbooks, playbooks, and escalation paths.
• Drive blameless post‑incident reviews (PIRs) and track corrective actions.
• Own service health monitoring across infrastructure, applications, and dependencies.
• Design and maintain alerting strategies that align with SLIs/SLOs.
• Reduce alert fatigue through signal‑to‑noise improvements.
• Build dashboards using Grafana, Prometheus, Datadog, Splunk, CloudWatch.
• Automate repetitive operational tasks to reduce manual toil.
• Improve MTTR and MTTD.
• Develop scripts/tools to support NOC/SRE workflows.
• Implement self-healing and auto‑remediation where possible.
• Partner with engineering teams to improve system design for reliability.
• Support and troubleshoot Linux-based systems.
• Work with cloud platforms (AWS, Azure, GCP).
• Kubernetes / containerized environments.
• Assist with capacity planning and availability reviews.
• Ensure operational readiness for production releases.

Skills

Linux admin

Incident management

Cloud infra

Docker & Kubernetes

Monitoring tools

Python Bash Go

Networking basics

24x7 NOC

Incident comms

Runbooks

Job description

• Datadog / Splunk / CloudWatch

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The SRE – NOC role sits at the intersection of traditional Network Operations Center (NOC) responsibilities and engineering‑driven reliability practices. This role focuses on 24/7 service reliability, incident response, operational automation, and observability, while actively reducing operational toil through software and automation.

How will you make an impact?

Incident Response & Operations

• Act as a primary or escalation responder in a 24x7 on‑call rotation
• Lead or support Major Incident (MI) response, including triage, mitigation, and resolution
• Coordinate across Engineering, Infrastructure, Security, and Product teams
• Execute and improve runbooks, playbooks, and escalation paths
• Drive blameless post‑incident reviews (PIRs) and track corrective actions

Monitoring, Alerting & Observability

• Own service health monitoring across infrastructure, applications, and dependencies
• Design and maintain alerting strategies that align with SLIs/SLOs
• Reduce alert fatigue through signal‑to‑noise improvements
• Build dashboards using tools such as:
  • Grafana
  • Prometheus
  • Datadog / Splunk / CloudWatch

Reliability Engineering & Automation

• Automate repetitive operational tasks to reduce manual toil
• Improve mean time to detect (MTTD) and mean time to resolve (MTTR)
• Develop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflows
• Implement self‑healing and auto‑remediation where possible
• Partner with engineering teams to improve system design for reliability

Platform & Infrastructure Support

• Support and troubleshoot:
  • Linux‑based systems
  • Cloud platforms (AWS, Azure, GCP)
  • Kubernetes / containerized environments
• Assist with capacity planning and availability reviews
• Ensure operational readiness for production releases

Have you got what it takes?

Technical

• Strong Linux systems administration
• Experience with incident management and production support
• Familiarity with:
  • Cloud infrastructure (AWS preferred)
  • Containers & orchestration (Docker, Kubernetes)
  • Monitoring/alerting platforms
• Scripting or programming experience in Python, Bash, Go, or similar
• Understanding of networking fundamentals (DNS, TCP/IP, load balancing)

Operational

• Experience working in 24x7 NOC or production operations environments
• Ability to handle high‑pressure incidents calmly and effectively
• Strong written and verbal communication for incident coordination
• Comfort working from runbooks—but improving them when they fall short

Preferred / Differentiators

• Experience defining or operating to SLOs / SLIs
• Prior migration from traditional NOC → SRE model
• Infrastructure as Code experience (Terraform, Ansible, etc.)
• Exposure to security, compliance, or regulated environments

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.