Noc Engineer

TEKsystems; Santa Monica (CA); Remote; USD 49,000 - 69,000; Full time

Benefits offered by this job

Medical

Dental & Vision

401(k) Retirement Plan

HSA

PTO / Time Off

Job summary

TEKsystems is seeking an Operations Specialist for its Global Network Operations Center (GNOC) in Santa Monica, CA. The contractor will monitor systems, triage incidents, tune monitoring signals, and drive rapid resolution of player-impacting issues across global services.

This role emphasizes collaboration, documentation updates, and continuous process improvement. Ideal candidates are comfortable digging through metrics and logs, possess Linux and networking expertise, and can adapt to

Qualifications

• Love to solve novel and exciting problems.
• Are inspired to make everyone’s job easier by improving workflows.
• Are comfortable digging through metrics, logs, and whatever other data is available to triage and fix an incident.
• Strive to be better, smarter, and faster every day.

Responsibilities

• Monitoring inbound communications from all streams to ensure incidents are identified and tracked.
• Employing your systems/network/cloud knowledge as a first responder to triage problems and improve accuracy of detection.
• Driving player and user impacting issues to resolution.
• Performing routine follow-ups on active incidents to ensure the resolution is progressing as expected.
• Processing routine requests for access, ACL, network, and systems maintenance.
• Adjusting alert triggers to reduce false positive alerts.
• Managing engagement, documentation, and stakeholder communications during critical service outages.
• Reviewing, correcting, and tuning documentation including but not limited to runbooks, troubleshooting guides, user guides, processes, and procedures.
• Building positive and collaborative relationships across the company.

Skills

Linux

Networking

Monitoring tools

AWS

ITIL

Logging

Source control

Tools

Monitoring tools

AWS

Job description

Description

At our client’s, Operations Specialists in our Global Network Operations Center (GNOC) use systems and network experience to provide proactive monitoring and incident response for services across our world-wide operations. The role is focused on rapid detection, triage, and mitigation of player-impacting issues and continuous improvement of service operations processes by adjusting monitoring, tuning signal to noise & correlation patterns, and updating documentation.

Our client’s games and platforms reach a global audience of passionate gamers. The GNOC is the nexus between our games, platforms, and all the teams dedicated to creating and supporting them. Responsible for player and employee-facing services, Operations Specialists are the vanguard of service reliability, helping ensure that our creators can create and players can play.

As an Operations Specialist at our client, you may find yourself...

Monitoring inbound communications from all streams to ensure incidents are identified and tracked

Employing your systems/network/cloud knowledge as a first responder to triage problems and improve accuracy of detection

Driving player and user impacting issues to resolution

Performing routine follow-ups on active incidents to ensure the resolution is progressing as expected

Processing routine requests for access, ACL, network, and systems maintenance

Adjusting alert triggers to reduce false positive alerts

Managing engagement, documentation, and stakeholder communications during critical service outages

Reviewing, correcting, and tuning documentation including but not limited to runbooks, troubleshooting guides, user guides, processes, and procedures

Building positive and collaborative relationships across the company

You may succeed in this role if you...

Love to solve novel and exciting problems

Are inspired to make everyone’s job easier by improving workflows

Are comfortable digging through metrics, logs, and whatever other data is available to triage and fix an incident

Strive to be better, smarter, and faster every day

Enjoy trying innovative technologies to improve our processes and outcomes

Understand and accept the value of older technologies that serve our business needs

Like to collaborate with others to solve problems, share knowledge, and provide feedback

Inspired to provide critical insight to a process or problem and advocate for prioritization based on well-crafted analysis

Relish working with partners across all levels of the company to solve complex challenges and emergent issues

Help your peers succeed

Skills

• Linux
• networking
• monitoring tools
• aws
• itil
• logging
• source control

Job Type & Location

This is a Contract position based out of Santa Monica, CA.

Pay And Benefits

The pay range for this position is $42.80 - $42.80/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical
• dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Santa Monica, CA.

Application Deadline

This position is anticipated to close on Oct 31, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.