Future Opening: NOC Change Planning Manager

Siltt LLC; San Diego (CA); On-site; USD 110,000 - 146,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

SILTT is seeking a dynamic Network Operations Center Change Planning Manager to coordinate, govern, and improve end-to-end change management for a 24x7 network. You will chair the CAB, enforce ITIL best practices, and align engineering, facilities, and security to safeguard uptime and SLA compliance.

You will drive governance, risk assessment, and post-change reviews while integrating NOC with facilities and security to deliver reliable, auditable changes with minimal customer impact.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 10 years of experience in network operations, service delivery, or change management.
• 5 years in leadership or coordinator role in 24x7 environment.
• Strong understanding of ITIL Change and Release Management processes.
• Experience with ITSM platforms (ServiceNow, SolarWinds, LogicMonitor).
• ITIL v4 certification preferred; PMP desirable.

Responsibilities

• Own and administer the enterprise change management process (standard, normal, emergency).
• Facilitate weekly Change Advisory Board (CAB) and daily pre-change briefings to review, approve, and schedule maintenance activities.
• Maintain and publish the master change calendar with blackout windows and dependency mapping.
• Review and approve Risk Assessments, MOP, and rollback plans prior to change execution.
• Track and report change success rate, incidents caused by change, and overall compliance to SLAs.
• Lead post-change reviews and corrective actions for failed or emergency changes.
• Integrate NOC, Facilities, and Security maintenance events into a unified schedule.
• Ensure change windows are sequenced to avoid conflicts.
• Partner with Engineering, Infrastructure, and Application teams to plan releases.
• Oversee readiness gates, change freezes, and coordinated Go-Live activities for major upgrades.
• Maintain and refine change workflows in ITSM tools.
• Leverage dashboards showing change volume, approval time, and success metrics.
• Implement automation and self-service for low-risk standard changes.
• Ensure alignment with ISO 20000, ITIL, and internal audit requirements.
• Coach and mentor staff on change discipline and documentation standards.
• Escalate conflicts or emergencies; communicate with executives and vendors.
• Collaborate with QA, Incident, and Problem Managers for continuous improvements.

Skills

Risk Assessment

CAB Leadership

Documentation

Executive Reporting

Automation

Collaboration

Education

Bachelor’s degree in IT/CS/Engineering

Tools

ServiceNow

SolarWinds

LogicMonitor

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

OVERVIEW:

SILTT is searching for a dynamic and highly motivated Network Operations Center (NOC) Change Planning Manager responsible for coordinating, governing, and continuously improving the end-to-end change management process across the 24x7x365 Network Operations environment. This role ensures that all network, infrastructure, and system changes are assessed, approved, scheduled, implemented, and reviewed in a controlled and auditable manner, minimizing operational risk and customer impact. The Change Planning Manager will serve as the chair of the Change Advisory Board (CAB), drive adherence to ITIL best practices, and maintain alignment between engineering, operations, facilities, and security teams to safeguard uptime and SLA compliance.

WHO WE ARE:

At SILTT we’re pushing the limits of infrastructure innovation in the Telecommunications and Information Technology industry. From delivering world-class modular data center facilities to all-hours, 365-day operational response and disaster recovery, our multi-functional team of experts are force multipliers across the infrastructure landscape. We pride ourselves in leading from the front to advise, assist, and accompany our clients through their toughest technological and operational challenges. We always deliver results (spelled “re-SILTTs”)!

WHY SILTT?

At SILTT, “objective-driven” means first being “people-driven”. As a small business we know that the ability to achieve our mission demands we take care of our own by providing our team members with a variety of benefits that allow them to live fulfilling, healthy, balanced, meaningful lives. That’s why we believe in offering paid healthcare, ultra-competitive 401K matching, accrued paid time off and fixed holiday leave, continuous learning and professional development incentives, and promote a sustainable work-life balance.

A DAY IN THE LIFE:

In this role, you will support a high-impact Network Operations Center that forms the backbone of enterprise service delivery. This role provides the opportunity to modernize NOC best practices and shape a world-class operations culture that scales while maintaining customer trust and operational excellence. Key responsibilities include, but are not limited to:

Change Management and Governance:

• Own and administer the enterprise change management process (standard, normal, emergency).
• Facilitate weekly Change Advisory Board (CAB) and daily pre-change briefings to review, approve, and schedule maintenance activities.
• Maintain and publish the master change calendar with blackout windows and dependency mapping.
• Review and approve Risk Assessments, Method of Procedure (MOP), and rollback plans prior to change execution.
• Track and report change success rate, incidents caused by change, and overall compliance to SLAs.
• Lead post-change reviews and corrective actions for failed or emergency changes.

Operational Planning and Coordination:

• Integrate NOC, Facilities, and Security maintenance events into a unified schedule.
• Ensure change windows are sequenced to avoid conflicts (e.g., power, cooling, or network impacts).
• Partner with Engineering, Infrastructure, and Application teams to plan project and maintenance releases.
• Oversee readiness gates, change freezes, and coordinated “Go-Live” activities for major upgrades.

Process Improvement and Reporting:

• Maintain and refine change workflows in the ITSM tool (ServiceNow, Remedy, or JIRA Service Management).
• Leverage customer dashboards and KPI packs (weekly MBR/monthly QBR) showing change volume, approval time, and success metrics.
• Implement automation and self-service models for low-risk standard changes.
• Ensure alignment with ISO 20000, ITIL, and internal audit requirements.

Leadership and Stakeholder Engagement:

• Coach and mentor NOC and Engineering staff on change discipline and documentation standards.
• Serve as primary escalation for change-related conflicts or emergency maintenance events.
• Communicate effectively with executives, customers, and third-party vendors on major changes or service impacts.
• Collaborate with QA, Incident, and Problem Managers to drive continuous improvements and reduce repeat incidents.

BASIC QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 10 years of experience in network operations, service delivery, or change management.
• 5 years in a leadership or coordinator role overseeing change control in a 24x7 environment.
• Strong understanding of ITIL Change and Release Management processes.
• Experience with enterprise monitoring, configuration, and ITSM platforms (ServiceNow, SolarWinds, LogicMonitor, etc.).
• Excellent communication, facilitation, and analytical skills.
• ITIL v4 certification preferred; PMP or similar process certification desirable.

SKILLS & COMPETENCIES:

• Risk Assessment and Mitigation
• CAB Leadership and Facilitation
• Technical Documentation and Process Control
• Communication and Executive Reporting
• Continuous Improvement and Automation
• Cross-functional Collaboration

WORK LOCATION:

The work associated with this role is expected to be performed on-site at our San Diego Area location, though some travel may be required for periodic support as needed.
Compensation: $109,500.00 – $145,500.00 per year

About

Our Focus

The connected world is ever expanding and infrastructure must keep pace. SILTT provides tailored services and solutions for Telecommunication and Data Center facilities around the world.

EFFICIENCY

These are our three guiding principles and the focal point of every project we develop. The world demands connected networks and those networks demand secure, reliable, and efficient facilities no matter where they reside.