NOC Analyst (L2)

Insight Global; Midlothian (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Insight Global is seeking a NOC Analyst (L2) to sit onsite in Dallas, TX. The L2 Senior NOC Analyst provides higher-judgment triage, validates ambiguous or high-severity alerts, supports L1 analysts, coordinates escalations across site/vendor and internal tracks, reviews ticket quality, assists with runbook maturity, and helps identify recurring issues and alert-quality improvement opportunities.

(This role can pay up to $38 an hour depending on experience).

Qualifications

• 3-5+ years in NOC operations or related technical role.
• Demonstrated incident triage, escalation, and ticket quality experience.
• Experience with monitoring concepts and incident/problem/knowledge management preferred.

Responsibilities

• Provide higher-judgment triage for alerts and incidents.
• Validate ambiguous or high-severity alerts and coordinate escalations.
• Support L1 analysts and coordinate across site/vendor and internal tracks.
• Review ticket quality and assist with runbook maturity and improvements.

Skills

NOC operations

Incident triage

Escalation management

ITIL knowledge

Documentation

Power/cooling monitoring

Vendor coordination

Mentoring juniors

Tools

ITSM tools

DCIM/BMS

Job description

Job Description

Insight Global is seeking a NOC Analyst (L2) to sit onsite in Dallas, TX. The L2 Senior NOC Analyst provides higher-judgment triage, validates ambiguous or high-severity alerts, supports L1 analysts, coordinates escalations across site/vendor and internal tracks, reviews ticket quality, assists with runbook maturity, and helps identify recurring issues and alert-quality improvement opportunities.

(This role can pay up to $38 an hour depending on experience).

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 3-5+ years in NOC operations, data center operations, telecom/circuit operations, infrastructure operations, facilities command center, or comparable technical operations role.
• Demonstrated incident triage, escalation management, shift handoff, and ticket quality experience.
• Working knowledge of power/cooling/facilities monitoring concepts and/or circuit/carrier escalation workflows.
• Ability to operate under pressure while maintaining clear communication, ownership discipline, and documentation quality.
• Comfort mentoring junior analysts and identifying process or knowledge gaps.
• ITIL Foundation or practical ITIL-aligned incident/problem/knowledge management experience preferred. NOC Analyst, Data Center Technician, Facilities Operations Coordinator, Critical Facilities Monitor, Telecom NOC Analyst, Carrier Support Analyst, Service Desk Analyst with monitoring exposure, Command Center Analyst, or Infrastructure Operations Analyst.
• Experience with BMS/BAS, EPMS, DCIM, ITSM tools, monitoring dashboards, phone bridges, vendor portals, or knowledge-base/runbook systems is preferred.