NOC Analyst (L1)

Insight Global; Midlothian (TX); On-site; USD 37,000 - 44,000; Full time

Job summary

Insight Global is seeking a NOC Analyst (L1) to sit onsite in Dallas, TX. The role involves monitoring gray-space critical facilities alerts, validating alarm details using runbooks, and creating/updating tickets.

You will contact defined escalation paths, communicate clearly during handoffs, and maintain accurate operational records, with a focus on triage and escalation rather than hands-on repair. The position is on-site in Dallas, Texas, with an hourly pay rate up to $32 depending on

Qualifications

• 1–3+ years in a NOC or similar role.
• Strong written and phone communication skills.
• Basic understanding of incident management, ticketing, escalation.
• Familiar with power, cooling, alarms, circuits, networks.
• Willing to work nights, weekends, holidays, rotating shifts.

Responsibilities

• Monitor gray-space critical facilities alerts and validate alarm details using runbooks and severity logic.
• Create and update tickets, contact defined escalation paths, and coordinate handoffs.
• Communicate clearly during handoffs and maintain accurate operational records.

Skills

NOC experience

Communication

Incident management

Infrastructure concepts

Night/weekend shifts

Runbooks

Monitoring tools

Job description

Job Description

Insight Global is seeking a NOC Analyst (L1) to sit onsite in Dallas, TX. The L1 NOC Analyst monitors gray-space critical facilities alerts, validates alarm details using runbooks and severity logic, creates and updates tickets, contacts defined escalation paths, communicates clearly during handoffs, and maintains accurate operational records. This is a monitoring, triage, coordination, and escalation role; it is not a hands‑on facilities repair or deep engineering role.

(This role can pay up to $32 an hour depending on experience).

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 1-3+ years in a NOC, service desk, operations center, data center, facilities operations, telecom support, monitoring, or comparable technical support role.
• Strong written documentation and professional phone communication skills.
• Basic understanding of incident management, ticketing, escalation, severity, and handoff practices.
• Basic familiarity with infrastructure concepts such as power, cooling, alarms, circuits, network connectivity, sites, vendors, and business impact.
• Ability to work nights, weekends, holidays, and rotating shifts.
• Ability to follow runbooks precisely and ask for help when severity, ownership, or impact is unclear.
• NOC Analyst, Data Center Technician, Facilities Operations Coordinator, Critical Facilities Monitor, Telecom NOC Analyst, Carrier Support Analyst, Service Desk Analyst with monitoring exposure, Command Center Analyst, or Infrastructure Operations Analyst.
• Experience with BMS/BAS, EPMS, DCIM, ITSM tools, monitoring dashboards, phone bridges, vendor portals, or knowledge-base/runbook systems is preferred.