NOC Analyst

Randstad Digital Americas; St. Louis (MO); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

AD&D

Life insurance

Short-term disability

401K plan

Job summary

Randstad Digital Americas in St. Louis, MO is seeking an Operations Specialist to join our 24x7 Digital Control Center team. You will ensure availability, performance, and security of critical infrastructure while coordinating complex operational activities in a fast-paced, mission-critical environment.

The role requires strong technical acumen, problem-solving, and the ability to operate independently and with cross-functional teams in a 24x7 shift. Contract position with rotating days.

Qualifications

• Bachelor's degree in a related field.

Responsibilities

• Monitor infrastructure, applications, and services using enterprise tools.
• Respond to alerts, incidents, and service requests per defined SLAs.
• Document incidents and resolutions in the ITSM tool (Service Now).
• Coordinate patching, firmware upgrades, and fiber maintenance.
• Support disaster recovery and business continuity processes.
• Monitor network infrastructure, SCADA systems, and cellular devices.

Skills

Dynatrace

Splunk

Service Now

Incident management

Cybersecurity practices

Problem-solving skills

Communication

Documentation

Education

Bachelor's degree

Tools

Dynatrace

OpsBridge

Splunk

Tanium

3GIS

ServiceNow

Job description

Job Summary

We are seeking a highly motivated and detail-oriented Operations Specialist to join our 24x7 Digital Control Center (DCC) team. This role is essential to maintaining the availability, performance, and security of critical infrastructure and services. The ideal candidate will thrive in a fast-paced, mission-critical environment and demonstrate strong technical acumen, problem-solving skills, and the ability to coordinate complex operational activities.

location: St. Louis, Missouri

job type: Contract

salary: $32 - 35 per hour

work hours: 9am to 5pm

education: Bachelors

Responsibilities

• Monitor infrastructure, applications, and services using enterprise tools (e.g., Dynatrace, OpsBridge, Splunk).
• Respond to alerts, incidents, and service requests per defined SLAs.
• Perform initial triage and elevate unresolved issues to appropriate teams.
• Document incidents and resolutions in our ITSM solution (Service Now).
• Participate in the Genesys phone queue, responding to incidents and general request/task calls.
• Execute routine tasks: backups, patching, system health checks.
• Participate in 12-hour Panama shift rotations, days or nights (depending on shift), weekends, and holidays.
• Coordinate high-touch services such as patching, firmware upgrades, and planned fiber maintenance.
• Support disaster recovery and business continuity processes.
• Operational support of OT environments (AMI), alarm monitoring, incident response, lifecycle replacement of network infrastructure supporting smart meters.
• Monitor and troubleshoot network infrastructure, SCADA systems, and cellular communication devices.
• Support port authentication (802.1x), Wi‑Fi networks, and Intelligrid fiber monitoring.
• Assist with router infrastructure replacement and firmware upgrades.
• Support Critical Incident Management (CIM) and malware isolation procedures.
• Monitor and respond to security alerts.
• Perform compliance reporting and Cyber Essential Software verification.
• Monitor UPS systems, tower lights, HVAC, generators, and rectifiers.
• Manage FAA notifications and troubleshoot site alarms.
• Support Missouri One Call Cut/Dig incidents using 3GIS.
• Triage Windows servers incidents.
• Apply protected patches and manage virtual resource allocation, utilizing Tanium.
• Administer domain certificates and support disaster recovery environments.
• Coordinate planned fiber outages and assist with difficult-to-locate fiber issues.
• Support MAS SD9 and Speednet radio networks.

Qualifications

• Strong technical troubleshooting and analytical skills.
• Experience with enterprise monitoring, ticketing, phone systems.
• Familiarity with network protocols, server environments, and cybersecurity practices.
• Ability to work independently and collaboratively in a 24x7 shift environment.
• Excellent communication and documentation skills.

Preferred Experience

• Prior experience in operations support, NOC, or similar technical roles.
• Knowledge of SCADA, RTUs, and telecom infrastructure.
• Experience with compliance frameworks and incident management protocols.
• No college education required for this role.

Skills

• cellular communication
• Cisco
• cybersecurity practices
• disaster recovery
• Dynatrace
• firmware
• Genesys
• 802.1x
• enterprise monitoring
• MPLS
• network infrastructure
• network protocols
• server environments
• Service Now
• Software verification
• Splunk
• Scada
• SCADA systems
• Wi‑Fi
• Windows servers
• analytical skills
• detail-oriented
• communication
• Coordination
• problem-solving skills
• troubleshoot
• highly motivated
• Ability to work independently
• 24x7
• alarm monitoring
• business continuity
• Site Monitoring
• Monitoring & Incident Response
• HVAC
• customer service
• health checks
• ITSM
• Incident Management
• incident response
• infrastructure
• maintenance
• Operational Support
• operations support
• phone support
• Digital Control
• rectifiers
• Security
• smart meters
• compliance reporting
• strong technical acumen
• technical troubleshooting
• telecom infrastructure
• triage
• initial triage
• UPS systems
• documentation skills

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including:

• medical
• prescription
• dental
• vision
• AD&D
• life insurance offerings
• short-term disability
• 401K plan (all benefits are based on eligibility)

This posting is open for thirty (30) days.