NOC Analyst

your Jared; Northern (KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

DMI, a leading provider of digital services, seeks a NOC Analyst for remote US operations. You will monitor a city-wide optical network, respond to faults, create tickets, and notify stakeholders 24x7.

In this role you will follow ITIL-based SOPs/MOPs, perform incident triage, and generate reports while supporting continuous service improvements in a fast-paced environment.

Qualifications

• Experience with optical test equipment and related diagnostics.
• Exceptional written and verbal communication skills.
• Ability to work in a 24x7 NOC environment.
• Familiarity with Layer 1/2/3 protocols and routing.
• Experience with ITSM ticketing systems.

Responsibilities

• Monitor core network systems and fiber optics for live alarms.
• Identify faults and outages and create customer tickets.
• Provide status updates to internal teams, customers, and vendors.
• Follow SOP/MOP for incident triage and escalation.
• Prepare reports and handover information for shifts.

Skills

OTDR knowledge

Strong communication

Attention to detail

Multi-tasking under pressure

Networking protocols

ITSM platforms experience

GIS map reading

Job description

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLCis seeking a NOC Analystto join us. The NOC Analyst provides 24x7 monitoring support for the city-wide optical network environment. The role is responsible for monitoring and responding to network faults/outages, identifying faults/incidents, creating tickets for each event, and notifying all customers and key leadership personnel. The Analyst will adhere to all Standard Operating Procedures and Methods of Procedures in accordance with service level agreements (SLAs) in an ITIL-based format.

Duties and Responsibilities:

• Proactively monitor core network systems, regional fiber optics, and active/passive hardware via centralized management tools for live alarms.
• Identify and react to all network alarms via monitoring tools/systems, customer ticket generation, and phone/email/text/direct message matters.
• Ticket creation/update/closure within the ITSM platform(s).
• Execute triage procedures per SOP/MOP, following event severity, impact, and escalation requirements.
• Act as the primary source of information and notification for all outages/events, providing clear status updates to internal departments, customers/end users, partners and vendors.
• Track hardware replacements, fiber cut(s)/degradations, and mobilized repair teams and field operations.
• Support continual service improvement along with procedure improvements.
• Generate necessary information, reports, and status updates as needed and for handover to incoming team members.

Required Skills & Certifications:

• In depth or hands-on knowledge of optical test equipment (OTDR, ONT, Redlight, OLTS, etc).
• Exceptional written and verbal communication skills
• Attention to detail
• Able to work with a multi-tasking aptitude under high-pressure scenarios while maintaining customer-facing professionalism
• In-depth understanding of Layer 1/2/3 protocols including DWDM, Sonet/SDH, VLAN, Spanning Tree, MPLS, OSPF, and BGP
• Experience with network monitoring systems and ticketing/ITSM platforms
• Ability to read and understand GIS Maps, engineering drawings and route schematics

Preferred Skills & Certifications:

• Cisco, Nokia, Ciena, or other primary fiber optic/network equipment manufacturer certification(s)
• Familiarity with BICSI Standards
• Experience in a government support role
• ITIL v4/v5 certification

Citizenship Status Required: No Restrictions

Physical Requirements: None required for this position

Location: Remote, US

Work Arrangement:

• Must be able to work rotating shifts, weekends, holidays, and overnight schedules
• Must have prior experience in a 24 x 7 operations/engineering environment

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right– We lead with honesty and integrity.
• Own the Outcome– We take responsibility and deliver.
• Deliver for Our Customers– We are relentless about delivering value.
• Think Bold, Act Smart– We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

• Convenience/Concierge– Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development– Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial– Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition– Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employeesfor their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.