NMS ServiceNow Software Designer, IT Software Developer III

Jobtailor

Chantilly (VA)

On-site

USD 140,000 - 190,000

Full time

14 days+

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Job summary

Jobtailor in Chantilly, VA seeks a senior ServiceNow Engineer to lead compliant deployments for DoD environments, including IAT Level 2. You will guide a multi-disciplinary team across ServiceNow, RMF/AA, and enterprise integrations while championing automation and SDLC excellence.

Responsibilities include driving automation with Ansible, Python, Terraform, and PowerShell, coordinating with PMs and tech leads, and ensuring secure, scalable IT services for complex government-facing systems.

Qualifications

16 years of experience combining work history and education.
Must meet Information Assurance Technical (IAT) Level 2 certification requirements.
Must have at least 5 years of ServiceNow experience (work history, education, or training).
Must have ServiceNow Certified System Administrator certification.
Must have at least one other advanced ServiceNow certification.
Team Leadership experience.
Ability to work independently with distributed teams.
Experience across ServiceNow lifecycle (design, engineering, production, sustainment).
Ability to analyze customer trouble calls and implement solutions.
Experience automating ServiceNow deployments for large-scale enterprise solutions.
Experience developing and scripting within ServiceNow (JavaScript) and integrating with external systems (Java, Python, Perl, PowerShell).
Excellent client-facing and internal communication skills.
Strong organizational and multitasking abilities.
Commitment to advanced training and adapting to changing priorities.

Responsibilities

Oversee ServiceNow deployment and administration with a focus on automation and integration.
Guide team on SDLC processes ensuring on-time, within-scope delivery.
Coordinate with Project Managers and Technical Leads on progress, risks, and challenges.
Direct integration with Cisco NSO, GOTS, and enterprise tools.
Maintain technical documentation and provide user handoff training as needed.
Monitor IT system performance and respond to issues.
Lead RMF/AA efforts and ensure DoD compliance.
Mentor team on testing, validation, and verification practices.
Manage RCA and continuous improvement initiatives.
Ensure deployable packages are production-ready with smooth transitions.

Skills

ServiceNow Administration

IAT Level 2 Certification

Agile/Scrum

Team Leadership

Automation & Orchestration

Tools

ServiceNow Suite

RHEL

Windows

Microsoft Office

Job description

Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2.
Oversee and guide team members in the deployment, administration, development, and integration of the ServiceNow suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on MariaDB requirements.
Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability.
Coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges.
Direct integration efforts with Cisco Network Services Orchestrator, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes.
Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed.
Monitor the team’s efforts to maintain IT system and application performance/availability while responding proactively to emerging issues.
Lead the team in hardening and securing systems, supporting Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant.
Guide the automation and orchestration of ServiceNow deployment activities using modern tools and methods (Ansible, Python, Terraform, PowerShell), and mentor the team in best practices for testing, validation, and verification.
Manage the troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement.
Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team.
Lead engineering projects and technical processes through the Systems Development Life Cycle (SDLC), ensuring the team meets deliverables, achieves positive outcomes, and stays within scope and budget.
Oversee the delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates.
Perform additional duties as assigned and needed in a dynamic environment to support evolving business and technical requirements.

Requirements

Candidate must have 16 years of experience that can be a combination of work history and education.
Must meet Information Assurance Technical (IAT) Level 2 certification requirements.
Must have at least 5 years of relevant ServiceNow experience that can be a combination of work history, education, and training.
Must have Certification: ServiceNow Certified System Administrator.
Must have at least one other advanced ServiceNow certification.
Team Leadership experience.
The candidate must be highly motivated.
Able to work independently with both local and geographically diverse team members.
Must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle.
Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions.
Proven experience automating the implementation and configuration of ServiceNow technologies to support large scale enterprise solution deployments and configuration management efforts.
Hands-on experience with developing, evaluating, assessing, and refining automated testing, validation, and verifications methods.
Excellent client-facing and internal communication skills.
Exceptional organizational skills, including attention to detail, multitasking and critical thinking skills.
Excellent and clear written documentation skills.
Excellent self-study to achieve advanced training as required by the team and the program.
Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities.
Working knowledge of Service Now or other ITSM.
Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook.
Cross platform and integration experience including Windows, Linux, Juniper, and Cisco.
Demonstrated experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell.

Core Competencies

Demonstrates expertise in ServiceNow deployment and administration, with a strong focus on automation, integration, and compliance with DoD standards. Proven leadership in managing teams through the Systems Development Life Cycle (SDLC) while ensuring effective communication and project delivery.

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