NMCI POC, Junior level

Perrygo Consulting Group, LLC; West Point (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

PTO/Sick Leave

11 Paid Holidays

Flexible Work Schedules

EAP

Medical, Dental, and Vision

Life insurance

Health Savings Account (HSA) withem pl

401K Plan with employer contribution

Profit Sharing

Job summary

Perrygo Consulting Group, LLC is seeking an NMCI POC to support our IMITSS contract in California. This on-site role focuses on frontline IT support for Nautilus/NMCI systems and close collaboration with end users and ACTR staff.

Requirements include U.S. citizenship, a current DoD Interim Secret clearance, and experience with MS Office. The position is 100% on-site with an emphasis on rapid, team-based problem resolution.

Qualifications

• HS Diploma with 2+ years of experience
• Active DoD Interim Secret security clearance is required
• US Citizenship is required
• Proven experience working with MS Office Suite
• Ability to work well in a fast-paced, team environment

Responsibilities

• Tier-1 Technical Support - provide initial troubleshooting and technical assistance for Nautilus/NMCI hardware, software, and peripherals.
• Act as primary liaison between ACTR staff and end users, ensuring transparent communication, status updates, and successful project execution from initiation to completion.
• Provide initial troubleshooting and technical assistance for Nautilus/NMCI-related hardware, software, and peripheral issues.
• Coordinate Move/Add/Change (MAC) requests and computer relocations.
• Update desktop/laptop location records and manage custodian transfers of IT hardware.
• Facilitate software installation and licensing and provisioning of new user accounts and computing devices.
• Deliver Microsoft Teams telephony support.

Education

HS Diploma with 2+ years experience

US Citizenship

DoD Interim Secret security clearance

Tools

MS Office Suite

Job description

Perrygo is a small, growing company; we are passionate about our employees as well as providing support to our customers. We are excited for the opportunity to bring aboard highly motivated and energetic individuals to join our expanding team in California. Currently, Perrygo is seeking an NMCI POC candidate to support our IMITSS contract.

Responsibilities May Include The Following

The Nautilus/NMCI Point of Contact (POC) serves as the primary technical liaison for NAWCWD personnel utilizing Nautilus and NMCI systems and peripherals. This role plays a key part in ensuring timely, effective, and customer-focused IT support within a mission-critical environment.

Core Responsibilities Include

• Tier-1 Technical Support - Provide initial troubleshooting and technical assistance for all Nautilus/NMCI-related hardware, software, and peripheral issues. Serve as the first point of contact for end-user support and problem resolution.
• Customer Engagement - Work directly with internal customers to collect and validate infrastructure requirements for new service requests. Act as the primary conduit between ACTR staff and end users, ensuring transparent communication, status updates, and successful project execution from initiation to completion.

Core Services Provided

• Processing Move/Add/Change (MAC) requests
• Coordinating computer relocations
• Updating desktop/laptop location records
• Managing custodian transfers of IT hardware
• Facilitating account modifications and lifecycle management
• Supporting technology refresh efforts
• Provisioning of new user accounts and computing devices
• Facilitating software installation and licensing
• Processing requests for networked printers/scanners and multifunction devices
• Providing setup and network integration for printers/scanners
• Supporting special account requests as needed
• Delivering Microsoft Teams telephony support

Required Experience

• U.S. Citizenship is required.
• Hold and maintain a Secret security clearance for duration of employment.

Required Education & Qualifications

• A Junior level person within the labor category has a HS Diploma with 2+ years of experience
• Active Security Clearance - minimum of at least a current DoD Interim Secret security clearance is required
• US Citizenship is required
• Proven experience working with MS Office Suite
• Ability to work well in a fast-paced, team environment

Location: 100% on-site

Contract: This position is supporting an active, funded contract.

Perrygo Consulting Group, LLC is an Equal Opportunity Employer for all individuals, including protected veterans and those with disabilities. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability or veteran status.

Perrygo Consulting Group, LLC participates in E-Verify.

Compensation Package

We offer an excellent compensation package with competitive salaries and benefits, including:

• Paid Time Off (PTO)/Sick Leave
• 11 Paid Holidays
• Flexible Work Schedules (offering a healthy work-life balance whenever possible)
• Employee Assistance Program (EAP)
• Medical, Dental, and Vision
• LTD/STD, AD&D, and Life-Employer Paid
• Supplemental Life and Accident options
• Health Savings Account (HSA) with employer contribution
• 401K Plan with employer Safe Harbor contribution
• Profit Sharing Plan