Nighttime Resident Support & Safety Advocate

United Way of East Central Iowa; Cedar Rapids (IA); On-site; USD 21,000 - 26,000; Full time

Job summary

The Commons on 16th in Cedar Rapids is seeking an Overnight Resident Support Specialist to provide safety, stability, and resident engagement during night hours.

This role focuses on monitoring, incident response, documentation, and coordinating with on-call staff to ensure a secure overnight environment.

Ideal candidates are dependable, detail-oriented, and committed to supporting residents experiencing homelessness or related challenges.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of experience in human services, housing, shelters, behavioral health, social services, or related field.
• Reliable transportation required.
• Basic computer and documentation skills.
• Ability to maintain confidentiality and professional boundaries.

Responsibilities

• Provide overnight resident engagement while maintaining appropriate boundaries.
• Respond to resident concerns, immediate needs, and non-emergency situations in a timely and professional manner.
• Promote adherence to quiet hours and overnight program expectations.
• Conduct periodic wellness and safety checks in accordance with program procedures.
• Monitor building access and maintain awareness of resident and visitor activity throughout the shift.
• Respond to after-hours incidents and coordinate emergency response procedures when necessary.
• Complete detailed shift notes and document incidents, resident concerns, building activity, and overnight events.
• Prepare overnight summary reports and notify leadership of significant incidents requiring follow-up.

Skills

Strong communication

Calm under pressure

Experience with homelessness/trauma/SM

Independent worker

Organizational skills

Education

High school diploma or GED

Tools

Basic computer skills

Job description

The Commons on 16th in Cedar Rapids is seeking an Overnight Resident Support Specialist to provide safety, stability, and resident engagement during night hours.

This role focuses on monitoring, incident response, documentation, and coordinating with on-call staff to ensure a secure overnight environment.

Ideal candidates are dependable, detail-oriented, and committed to supporting residents experiencing homelessness or related challenges.