Evening Resident Support Specialist

United Way of East Central Iowa; Cedar Rapids (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

United Way of East Central Iowa is hiring a Resident Support Specialist for The Commons on 16th in Cedar Rapids. The role provides evening oversight, ensuring a safe, structured environment after hours. You will monitor access, assist residents with needs, and document incidents to support housing stability.

The position emphasizes balancing accountability with compassion, teamwork with independence, and trauma-informed de-escalation to foster a respectful living space for residents.

Qualifications

• High school diploma or GED required.
• Experience in human services, housing, shelters, behavioral health, or related fields preferred.
• Reliable transportation required.
• Ability to maintain confidentiality and professional boundaries.

Responsibilities

• Build positive and professional relationships with residents while maintaining boundaries.
• Support residents with basic needs and provide resource navigation and referrals.
• Encourage participation in housing stabilization activities and routines.
• Respond to resident concerns with trauma-informed and de-escalation approaches.
• Support resident accountability in a respectful environment.
• Monitor building access and visitor activity per policies.
• Document building activity accurately and communicate with staff.

Skills

Communication skills

Interpersonal skills

Trauma-informed approach

Independent worker

Organization & problem-solving

Education

High school diploma or GED

Tools

Basic computer skills

Job description

United Way of East Central Iowa is hiring a Resident Support Specialist for The Commons on 16th in Cedar Rapids. The role provides evening oversight, ensuring a safe, structured environment after hours. You will monitor access, assist residents with needs, and document incidents to support housing stability.

The position emphasizes balancing accountability with compassion, teamwork with independence, and trauma-informed de-escalation to foster a respectful living space for residents.