Nightlife Cocktail Server — Upsell & Guest Experience

Live Nation Entertainment; Anaheim (CA); On-site; USD 19,000 - 25,000; Full time

Job summary

Live Nation Entertainment operates House of Blues venues nationwide and delivers premier live entertainment experiences. The role focuses on serving guests in a nightclub environment, providing friendly service, upselling drinks, and maintaining safety and sanitation standards.

The position requires CA Food Handlers Card, the ability to work late hours, and strong knowledge of beverage service, POS systems, and guest relations within a fast-paced, energetic setting.

Qualifications

• CA Food Handlers Card required.
• Ability to work late hours and flexible schedule.
• Knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes.
• Experience with point of sale systems.
• 3 years of guest-facing experience in a positive environment.
• Tolerance of all cultures, music and art forms.
• Responsible Alcohol Awareness Training Certification or equivalent.
• Ability to handle intoxicated guests safely.

Responsibilities

• Serve food and beverages to guests in a nightclub environment with a cheerful attitude.
• Anticipate and respond to guests’ needs.
• Suggestively sell beverages and menu items; take orders.
• Answer guest questions, make recommendations, up-sell liquors.
• Communicate drink orders to bar through Point of Sales system.
• Deliver drinks, maneuvering trays through large crowds.
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift.
• Remove dirty glasses and dishes from tables including the lifting/moving of bus tubs up to 25lbs.
• Keep tables clean/wiped.
• Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques.
• Maintain House of Blues safety and sanitation standards.
• Follow housekeeping standards per HOB policy.
• Keep current on all standard operating procedures.
• Request identification from any guest who appears to be under 30 years of age.
• Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies.
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager.
• Receive payment and process cash, credit card or Travelers check transactions according to HOB policy.
• Ensure that comp and void checks are processed according to HOB policy.
• Assist other servers and staff as needed.
• Required to occasionally work Special Events that are scheduled throughout the venue.

Skills

Food service

Customer service

Alcohol service

POS familiarity

Tray service experience

ID verification

Ability to work late hours

Cultural sensitivity

Education

CA Food Handlers Card

Tools

POS systems

Job description

Live Nation Entertainment operates House of Blues venues nationwide and delivers premier live entertainment experiences. The role focuses on serving guests in a nightclub environment, providing friendly service, upselling drinks, and maintaining safety and sanitation standards.

The position requires CA Food Handlers Card, the ability to work late hours, and strong knowledge of beverage service, POS systems, and guest relations within a fast-paced, energetic setting.