Night & Weekend Safety Call Center Agent (Onsite)

Wachter, Inc.; Mount Laurel Township (NJ); On-site; USD 22,000 - 25,000; Full time

Job summary

Wachter is hiring a Staff Safe Agent for an onsite role in Mt. Laurel, NJ, handling inbound calls from participating businesses nationwide to ensure staff and patron safety using the StaffSafe system.

You will de-escalate, coordinate with local emergency services when needed, and help resume normal operations quickly. Shifts available include Part-time Sat-Sun/ Tue-Wed nights and Full-time Sun-Thu evenings, with a focus on calm, clear communication and teamwork.

Qualifications

• Applicant must be 18 years of age or older.
• Pass standard background checks and drug testing.
• Strong written and verbal communication, problem-solving and attention to detail.
• 2+ years of experience in a customer service-related role.
• Ability to work in a team and multi-task under pressure.

Responsibilities

• Field LIVE assistance calls from participating clients Nationwide
• De-escalate conflicts and provide reassurance
• Contact local Emergency Service, as necessary
• Data entry
• Monitoring of CC-TV

Skills

Communication

Verbal communication

Written communication

Problem solving

Attention to detail

Calm under pressure

Team oriented

Overtime flexibility

Education

High School diploma or equivalent

Job description

Wachter is hiring a Staff Safe Agent for an onsite role in Mt. Laurel, NJ, handling inbound calls from participating businesses nationwide to ensure staff and patron safety using the StaffSafe system.

You will de-escalate, coordinate with local emergency services when needed, and help resume normal operations quickly. Shifts available include Part-time Sat-Sun/ Tue-Wed nights and Full-time Sun-Thu evenings, with a focus on calm, clear communication and teamwork.