Night & Weekend Building Automation Dispatcher

Kelso Building Services; Oregon; Híbrido; USD 30.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive training

Stable year‑round employment

Advancement opportunities

Professional development

Collaborative team environment

Descripción de la vacante

Kelso Building Services in Oregon is seeking a detail-oriented Building Automation Dispatcher to join our after-hours operations team. You will coordinate responses to building system events, communicate with customers, and ensure timely support during evenings, weekends, and holidays.

The role offers comprehensive training, a stable schedule, and opportunities for advancement within our building services and automation operations.

Formación

• Strong communication and customer service skills.
• Ability to remain organized in a fast-paced environment.
• Comfortable making decisions and prioritizing multiple tasks simultaneously.
• Proficiency with computers, web-based applications, and communication tools.

Responsabilidades

• Monitor incoming building automation notifications and service requests.
• Evaluate system-generated events and determine the appropriate course of action.
• Dispatch technicians, contractors, or support personnel based on established procedures.
• Serve as the primary point of contact for customers during non-business hours.
• Coordinate communication between customers, field teams, and internal staff.
• Assist with remote troubleshooting and information gathering when needed.
• Maintain accurate records of incidents, customer interactions, and response activities.
• Escalate critical situations to designated personnel according to company guidelines.
• Support operational continuity during evenings, weekends, and holiday periods.

Conocimientos

Dispatching

Customer service

Multitasking

Documentation

Communication

Problem solving

Independent work

Herramientas

Web-based applications

Communication tools

Descripción del empleo

Kelso Building Services in Oregon is seeking a detail-oriented Building Automation Dispatcher to join our after-hours operations team. You will coordinate responses to building system events, communicate with customers, and ensure timely support during evenings, weekends, and holidays.

The role offers comprehensive training, a stable schedule, and opportunities for advancement within our building services and automation operations.