Evening & Weekend Building Automation Dispatcher

Kelso Building Services; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Kelso Building Services (KBS) is seeking a detail-oriented Building Automation Dispatcher to join our after-hours operations team. This role coordinates responses to building system events, communicates with customers, and ensures timely support for facilities nationwide.

The ideal candidate enjoys problem-solving, coordinating service resources, and working with technology, offering a unique entry point into smart building operations.

Qualifications

• Strong communication and customer service skills.
• Ability to remain organized in a fast-paced environment.
• Willingness to learn building automation systems and facility technologies.

Responsibilities

• Monitor incoming building automation notifications and service requests.
• Evaluate system-generated events and determine the appropriate course of action.
• Dispatch technicians, contractors, or support personnel based on established procedures.
• Serve as the primary point of contact for customers during non-business hours.
• Coordinate communication between customers, field teams, and internal staff.
• Assist with remote troubleshooting and information gathering when needed.
• Maintain accurate records of incidents, customer interactions, and response activities.
• Escalate critical situations to designated personnel according to company guidelines.
• Support operational continuity during evenings, weekends, and holiday periods.

Skills

Communication

Customer service

Organization

Decision making

Documentation

Job description

Kelso Building Services (KBS) is seeking a detail-oriented Building Automation Dispatcher to join our after-hours operations team. This role coordinates responses to building system events, communicates with customers, and ensures timely support for facilities nationwide.

The ideal candidate enjoys problem-solving, coordinating service resources, and working with technology, offering a unique entry point into smart building operations.