BAS Control Center Operator

Kelso Building Services; United States; Remote; USD 28,000 - 41,000; Full time

Job summary

Kelso Building Services (KBS) operates a centralized BAS Control Center that monitors building performance and responds to system alerts across facilities nationwide. This role supports customers after normal business hours, focusing on problem resolution and proactive communication.

Ideal candidates have experience in HVAC, facility operations, dispatching, or technical support. Training is provided, and staff work during evenings, nights, and weekends to ensure continuous operation.

Qualifications

• Reliable, technology-minded individuals with strong customer service skills.
• Willingness to work evenings, nights, and weekends.
• Prior BAS or HVAC experience is helpful but not required.

Responsibilities

• Monitor building automation systems and facility alerts.
• Review alarms and determine appropriate responses.
• Communicate with customers regarding system conditions and service needs.
• Coordinate service technicians and support personnel when issues arise.
• Assist with remote diagnostics and basic troubleshooting activities.
• Document events, actions taken, and customer communications.
• Escalate urgent issues according to established procedures.

Skills

Monitoring systems

Communication

Multitasking

Troubleshooting

Computer literacy

Tools

BAS software

Job description

Schedule: Night Shift and Weekends

At Kelso Building Services (KBS), our BAS Control Center serves as a centralized hub that supports commercial facilities and building automation systems nationwide. We are seeking reliable, technology-minded individuals to join our team and help monitor building performance, respond to system alerts, and support customers after normal business hours.

This position is ideal for candidates with experience in HVAC, facility operations, dispatching, maintenance, technical support, or other roles that require problem-solving and coordination. Prior BAS experience is helpful, but not required. We provide comprehensive training for motivated individuals with strong customer service and computer skills.

What You’ll Do

• Monitor building automation systems and facility alerts
• Review alarms and determine appropriate responses
• Communicate with customers regarding system conditions and service needs
• Coordinate service technicians and support personnel when issues arise
• Assist with remote diagnostics and basic troubleshooting activities
• Document events, actions taken, and customer communications
• Escalate urgent issues according to established procedures

Backgrounds That Transition Well Into This Role

• HVAC Dispatchers or Service Coordinators
• HVAC Technicians
• Building Automation/Controls Technicians
• Facility Operators or Building Engineers
• Maintenance Technicians
• Mechanical, Electrical, or Controls Professionals
• Technical Support Specialists
• Individuals with strong computer skills and troubleshooting experience

What We’re Looking For

• Dependable and self-motivated individuals
• Comfortable working independently during evenings, nights, and weekends
• Strong verbal and written communication skills
• Ability to multitask and prioritize changing situations
• Proficiency with computers, software applications, and technology platforms
• Interest in learning building automation and smart building technologies

Preferred Schedule

We are currently prioritizing candidates who can support:

• Night shifts between 6:00 PM and 6:00 AM
• Weekend coverage
• Holiday and after-hours operations as needed