Night Veterinary ER Receptionist - Calm, Compassionate Care

ANIMAL CLINIC NORTHVIEW, INC.; North Ridgeville (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

ANIMAL CLINIC NORTHVIEW, INC. in North Ridgeville, OH is seeking an Overnight Emergency Receptionist to greet clients, check in patients, verify records, and coordinate with the medical team during urgent and after-hours care.

You will handle phones, prepare paperwork, enter vaccination histories, process payments, and support room setup while remaining calm under pressure in a fast-paced emergency setting.

Responsibilities

• Greet and assist clients and patients in a professional, courteous, friendly, and compassionate manner.
• Check clients and patients in for emergency and scheduled services.
• Verify client and patient information, including name, address, telephone numbers, email address, vaccination history, and heartworm history, and update records as necessary.
• Prepare patient records, charts, consent forms, and other required paperwork and verify that all information is complete and accurate.
• Ensure required paperwork is properly signed, legible, scanned into the patient's/client's account, and processed appropriately.
• Receive and process surgery, treatment, hospitalization, euthanasia, and other required consent forms.
• Prepare charts and paperwork for the appropriate medical team members.
• Handle incoming phone calls and assist clients and visitors with their needs as directed.
• Communicate clearly and professionally with clients, doctors, technicians, assistants, and all other team members.
• Keep clients informed of wait times and acknowledge clients who may be waiting for an extended period so they do not feel forgotten.
• Track no-shows and maintain appointment information as directed.
• Enter vaccines and patient history into the appropriate system.
• Notify doctors and appropriate team members when patients arrive as directed.
• Handle miscellaneous correspondence as assigned.

Job description

ANIMAL CLINIC NORTHVIEW, INC. in North Ridgeville, OH is seeking an Overnight Emergency Receptionist to greet clients, check in patients, verify records, and coordinate with the medical team during urgent and after-hours care.

You will handle phones, prepare paperwork, enter vaccination histories, process payments, and support room setup while remaining calm under pressure in a fast-paced emergency setting.