Night Supervisor

Merchants-Building-Maintenance; Hayward (CA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Job summary

Merchants Building Maintenance is seeking an Area Supervisor to lead custodial teams across the designated California service area. You will coordinate schedules, supervise crews, ensure safety, and maintain client satisfaction while upholding company quality standards.

Fluent English required (Spanish beneficial); with janitorial experience and reliable transportation, you will address client needs, manage timekeeping and inventory, and contribute to growth through quality service and proactive

Qualifications

• Janitorial experience required.
• Bilingual in English and Spanish preferred.
• Must have reliable transportation.

Responsibilities

• Interviews, trains, instructs, and assigns work to custodial crews and leads.
• Ensures leads follow Area Manager’s instructions at sites.
• Maintains timekeeping, incident and maintenance reports.
• Manages area supply inventory and requests cleaning equipment.
• Enforces company policies and procedures at sites.
• Conducts on-site inspections to ensure quality standards.
• Addresses client complaints and resolves issues promptly.
• Maintains client relations and ensures satisfaction with services.
• Reviews weekly site budgets and makes improvement recommendations.
• Solicits additional business and provides quotes for services.
• Promotes safety and ensures contractual obligations are met.
• Communicates effectively in English and Spanish, both written and spoken.

Skills

Janitorial Experience

Bilingual (English/Spanish)

Reliable Transportation

Job description

Merchants Building Maintenance is a full-service, family-owned and operated commercial cleaning company that has grown to become one of the largest providers in the Southwestern US.

Our Mission

To excel in all that we do for our customers, employees, suppliers, and the communities we serve by continuously improving the quality and value of our services.

Family Atmosphere

Every one of our 6,000+ team members is important to us. We’re proud to treat everyone on our staff like family

Woman-Owned

We are a certified woman-owned business by the Women’s Business Enterprise National Council (WBENC) and a certified Women’s Business Enterprise by the Supplier Clearinghouse.

Job Skills / Requirements

Janitorial Experience, Bilingual (English/Spanish) Must have Reliable Transportation. The Area Supervisor serves as the primary representative of the company for the designated area Microsoft (SVC). Responsible for successfully coordinating and directing all operational and personnel activities within the assigned area to ensure the highest client satisfaction levels and account retention.

Essential Functions:

• Adjusts work schedules of account personnel as required through clear and concise verbal and written work orders.
• Interviews, trains, instructs, and assigns work to the custodial crews and leads
• Ensures leads are following Area Manager’s instructions at sites.
• Completes and keeps reports of timekeeping, incident reports (injury and property) and maintenance records.
• Responsible for area supply inventory; Maintains distribution and delivery of supplies and equipment to custodial staff; submits requests for cleaning equipment to Branch Manager.
• Enforces policies and procedures
• Reviews and ensure adherence to account requirements.
• Conducts on-site inspections and ensures each property is consistently maintained
• Addresses client complaints, determine when escalated, and resolve issues in a timely and professional manner
• Maintains good client relations and ensures client satisfaction with services
• Reviews weekly site budget performance and makes and enforces recommendations for improvement
• Solicits new or additional business and provide quotes for services
• Infuses the team with a commitment to safety by practicing safe work habits
• Monitors and ensures site contractual obligations are being met
• Ability to communicate effectively both written and orally in English and Spanish
• Conducts regular training sessions for employees on job procedures and safety.
• Ensures all supplies, materials, and work performed meets the quality standards set by the company.
• Conducts regular meetings with supervisors and Leads to review ongoing work, procedures, problems, etc.
• Conducts job-site visits/inspections as necessary to ensure company quality standards are maintained.
• Maintains the operating condition and security of all tools and equipment owned, leased, or rented by the company and under his/her control.
• Meets with the customer, in person or by telephone, on a regular basis to ensure the customer’s needs are being met, and to solicit additional work outside the contract.
• Any other related duty as directed by the Operation Manager.

Schedule Hours

Sunday- Thursday.

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays