Night SOC Operator: Concierge Security & Incident Response

Discovery Summerlin Management LLC; United States; Presencial; USD 33.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Benefits

401k Contribution

Paid Time Off and Paid Holidays

Referral Incentives, and Recognition

Professional development and upwardmob

Work-Family Culture

Descripción de la vacante

The Summit Club in Las Vegas seeks an Overnight SOC Operator to monitor, coordinate, and respond to incidents in a high-paced environment. You will communicate via phone, email and radio, troubleshoot security issues, and uphold concierge-style service for members and staff on the property.

Responsibilities include responding to calls, monitoring alarms, maintaining records, dispatching personnel, and escalating critical information while ensuring safety and compliance with regulations.

Formación

• Prior experience in dispatch, call center, SOC environment, armed security, law enforcement, or military.
• High school diploma, GED, or higher education.

Responsabilidades

• Answering and respond to routine and emergency calls.
• Monitoring alarms and surveillance equipment.
• Maintaining records of communications and events.
• Dispatch security personnel as required.
• Escalating unusual/critical event information to relevant supervisory personnel and others.
• Preventing unauthorized access to the property and use of its facilities via surveillance equipment.
• Coordinate with security and external partners during emergencies and routine events.
• Maintaining a safe residential and working environment for all members, guests and employees by identifying, treating, and reducing workplace risks.
• Utilizing multiple internal and external resources to gather and manage information and intelligence about events affecting the community.
• Enforce the club’s health and safety policies to all members, guests, and employees.
• Adhere to all company service and operating standards.
• Remain in compliance with local, state and federal regulations.
• Maintaining the personal “concierge” security approach for all members, guests, and employees while on property.
• Able to think outside the box and solve problems with resources at hand.
• Assist in conducting investigations and able to update requestors in a timely manner.
• Properly document every incident that comes into the SOC and elevate to management as needed.

Conocimientos

Dispatch experience

Call center experience

SOC environment

Armed security

Law enforcement

Military

Educación

High school diploma or GED

Herramientas

Computer proficiency

Descripción del empleo

The Summit Club in Las Vegas seeks an Overnight SOC Operator to monitor, coordinate, and respond to incidents in a high-paced environment. You will communicate via phone, email and radio, troubleshoot security issues, and uphold concierge-style service for members and staff on the property.

Responsibilities include responding to calls, monitoring alarms, maintaining records, dispatching personnel, and escalating critical information while ensuring safety and compliance with regulations.