Night-Shift SOC Operator — Concierge Security

Summit Club; Las Vegas (NV); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401k contribution

PTO and paid holidays

Referral incentives and recognition

Professional development and upwardmob

Job summary

The Summit Club in Las Vegas is seeking an Overnight SOC Operator to monitor incidents, respond to routine and emergency calls, and coordinate with security teams. You will maintain records, ensure safety, and support investigations in a fast-paced private club setting.

Candidate must have security experience, excellent communication, and strong problem-solving skills. The role offers a concierge security approach with high standards of service for distinguished members and guests.

Qualifications

• Prior experience in dispatch, call center, SOC environment, armed security, law enforcement, or military.
• High school diploma, GED, or higher education.
• Valid Driver’s License.
• Clear Criminal Background.
• Ability to work calmly under high duress situations.
• Excellent written and verbal communication.
• Advanced computer skills and proficiency.
• Strong analytical and problem solving skills.
• Able to work in a team environment.
• Self-motivated and able to multitask.

Responsibilities

• Answering and respond to routine and emergency calls.
• Monitoring alarms and surveillance equipment.
• Maintaining records of communications and events.
• Dispatch security personnel as required.
• Escalating unusual/critical event information to relevant supervisory personnel and others.
• Preventing unauthorized access to the property and use of its facilities via surveillance equipment.
• Coordinate with security and external partners during emergencies and routine events.
• Maintaining a safe residential and working environment for all members, guests and employees by identifying, treating, and reducing workplace risks.
• Utilizing multiple internal and external resources to gather and manage information and intelligence about events affecting the community.
• Enforce the club’s health and safety policies to all members, guests, and employees.
• Adhere to all company service and operating standards.
• Remain in compliance with local, state and federal regulations.
• Maintaining the personal “concierge” security approach for all members, guests, and employees while on property.
• Able to think outside the box and solve problems with resources at hand.
• Assist in conducting investigations and able to update requestors in a timely manner.
• Properly document every incident that comes into the SOC and elevate to management as needed.

Skills

Dispatch experience

Call center

SOC environment

Armed security

Law enforcement/military

Excellent communication

Advanced computer skills

Analytical and problem solving

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Computer proficiency

Job description

The Summit Club in Las Vegas is seeking an Overnight SOC Operator to monitor incidents, respond to routine and emergency calls, and coordinate with security teams. You will maintain records, ensure safety, and support investigations in a fast-paced private club setting.

Candidate must have security experience, excellent communication, and strong problem-solving skills. The role offers a concierge security approach with high standards of service for distinguished members and guests.