Night Shift Quality Lead — ISO/BRCGS & Continuous Improvement

Top Echelon Software, LLC.; Olyphant (Lackawanna County); On-site; USD 65,000 - 90,000; Full time

Job summary

Top Echelon Software, LLC. is seeking a Quality Supervisor for the Night Shift to oversee nightly QA activities at the plant and serve as the environmental contact.

The role supports ISO, HARA, and BRCGS requirements, drives continuous improvement, conducts investigations, and manages KPI reporting. Responsibilities include leading the HFI process, reviewing NCRs, aiding root-cause analysis for customer claims, and maintaining quality documentation and training materials.

Qualifications

• Associate degree or technical certification and relevant experience in quality control.
• Experience administering quality policies, systems, and procedures.
• Familiarity with ISO, HARA, and BRCGS standards is preferred.

Responsibilities

• Analyze non-conforming data and drive corrective actions, feeding back to production to close alarms.
• Review daily quality records as part of continuous verification and support process control parameters.
• Lead the HFI process and manage NCR records, disposition, and rework activities.
• Assist with customer claims investigations and root cause identification with cross-functional teams.
• Develop and maintain quality documentation, forms, checklists, and training guides.
• Provide training and maintain records for Quality Technicians and Operators.
• Maintain proficiency in all quality testing procedures.
• Support ISO and BRCGS initiatives through procedures, training, and audits.
• Address audit findings with corrective actions and responses.
• Establish 5S and high housekeeping standards across the site.
• Lead Quality Technicians and MLT Operators including scheduling and policy administration.

Skills

Quality leadership

Data analysis

Root cause analysis

Training

Documentation

SPC

Education

Associate Degree or equivalent Technical School Degree/Certification

Tools

SAP

Microsoft Office Suite

Job description

Top Echelon Software, LLC. is seeking a Quality Supervisor for the Night Shift to oversee nightly QA activities at the plant and serve as the environmental contact.

The role supports ISO, HARA, and BRCGS requirements, drives continuous improvement, conducts investigations, and manages KPI reporting. Responsibilities include leading the HFI process, reviewing NCRs, aiding root-cause analysis for customer claims, and maintaining quality documentation and training materials.