Night-Shift Public Service Call Center Specialist

State of Arkansas; Conway (AR); On-site; USD 36,000 - 53,000; Part time

Benefits offered by this job

Pension

Paid state holidays

Maternity leave

Job summary

The State of Arkansas invites applications for a Call Center Specialist at the Conway Human Development Center. This extra help, part-time position handles frontline inquiries, processes service requests, and provides information on state programs with emphasis on accurate data entry and confidentiality.

The role requires strong communication skills, problem-solving abilities, and the ability to work within state guidelines while navigating state databases and CRM systems.

Qualifications

• Minimum one year of experience in customer service, call center operations, or public service.

Responsibilities

• Respond to incoming calls, emails, and online inquiries about state services, programs, and eligibility requirements.
• Provide accurate, clear information while adhering to agency policies and procedures.
• Assist callers in completing applications, verifying information, and submitting documents.
• Escalate complex issues to the appropriate department or supervisor.
• Input, retrieve, and verify caller information in state databases and CRM.
• Maintain detailed interaction records for reporting and follow-up.
• Ensure confidentiality and data security per state/federal regulations.

Skills

Call center software

CRM systems

Data entry

Troubleshooting

Verbal communication

Written communication

Active listening

Time management

Job description

The State of Arkansas invites applications for a Call Center Specialist at the Conway Human Development Center. This extra help, part-time position handles frontline inquiries, processes service requests, and provides information on state programs with emphasis on accurate data entry and confidentiality.

The role requires strong communication skills, problem-solving abilities, and the ability to work within state guidelines while navigating state databases and CRM systems.