Night Shift: Problem-Resolution Lab Technician

Quest Diagnostics; Lewisville (TX); On-site; USD 25,651 - 36,533; Full time

Benefits offered by this job

Day 1 Medical

401(k) with company match

Employee stock purchase plan

Life and disability insurance

Flexible Spending Accounts

Annual incentive plans

Job summary

Quest Diagnostics in Lewisville, TX is seeking a Problem Resolution Specimen Technician on the 10:00 PM - 6:30 AM shift, Tue–Sat. Base pay begins at $22.57/hr with potential 10% second-shift and 15% third-shift differentials.

Eligible for annual performance bonus and comprehensive benefits. Responsibilities include resolving specimen problems, coordinating with processing, referral testing, and technical teams to expedite testing and reporting.

Qualifications

• High School Diploma or Equivalent (Required).
• Internal candidates require 1 year in Specimen Tech III/related role.
• Laboratory experience in production environment preferred.

Responsibilities

• Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays.
• May call clients to obtain resolution of problems.
• Interprets specimen tracking data using logs, LIS, automation, instrumentation.
• Complies with policies on test ordering, reporting, add-on tests, reflex tests, and custom panels.
• Handles samples with limited stability and issues impacting client/patient care.
• Retrieves specimens from storage, checks adequacy, researches test ordering and stability.
• Enters TIQs/TNPs accurately.
• Processes, documents, and reviews mislabeled/unlabeled specimens.
• Identifies and escalates trending problems to management.
• Proficient with MS Office; supports and improves workflow.

Skills

Problem resolution

Specimen processing

Communication

Laboratory testing

MS Office

Education

High School Diploma or Equivalent

Tools

Laboratory information systems

Job description

Quest Diagnostics in Lewisville, TX is seeking a Problem Resolution Specimen Technician on the 10:00 PM - 6:30 AM shift, Tue–Sat. Base pay begins at $22.57/hr with potential 10% second-shift and 15% third-shift differentials.

Eligible for annual performance bonus and comprehensive benefits. Responsibilities include resolving specimen problems, coordinating with processing, referral testing, and technical teams to expedite testing and reporting.