Night Shift Patient Concierge & Guest Services

Cleveland Clinic; Avon (OH); On-site; USD 21,000 - 25,000; Full time

Job summary

Cleveland Clinic Avon Hospital in Avon, OH is hiring a Patient Guest Services Assistant to help patients, families and visitors, provide directions, arrange basic transport, and ensure a safe, welcoming environment.

This entry point offers exposure to hospital operations and opportunities within the system; schedule Monday–Friday nights 11:00 p.m.–7:30 a.m. with on-call every 4th weekend and alternating holidays, and access to Cleveland Clinic benefits.

Qualifications

• High school diploma or GED
• Basic computer skills: Epic, Outlook, and other internal systems
• Excellent verbal communication skills and an ability to function with empathy, friendliness and professionalism when interacting with patients and guests
• Two years’ experience in a customer service role with at least one year of providing face-to-face customer service

Responsibilities

• Provide directions to patient rooms or other areas of the hospital and assist patients, guests and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport
• Greet, welcome and assist patients, guests and colleagues and coordinate with other departments as needed
• Access patient information to confirm appointment times, appointment locations and room numbers
• Provide concierge services to access Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community
• Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience
• Correct and/or report safety, maintenance, and cleaning needs
• Respond to Code Blue and Code Red emergencies with appropriate equipment
• Coordinate patient needs with other departments

Skills

Excellent verbal communication

Empathy

Customer service mindset

Education

High school diploma or GED

Associate’s degree

Job description

Cleveland Clinic Avon Hospital in Avon, OH is hiring a Patient Guest Services Assistant to help patients, families and visitors, provide directions, arrange basic transport, and ensure a safe, welcoming environment.

This entry point offers exposure to hospital operations and opportunities within the system; schedule Monday–Friday nights 11:00 p.m.–7:30 a.m. with on-call every 4th weekend and alternating holidays, and access to Cleveland Clinic benefits.