Night-Shift Patient Access Specialist

2020 Montefiore Mount Vernon Hospital; United States; On-site; USD 48,000 - 50,000; Full time

Job summary

Montefiore Mount Vernon Hospital is seeking a Patient Access professional for night shifts in Mount Vernon, NY. The role emphasizes accurate patient registration, verification of insurance, and collection of payments at the point of service, while upholding patient rights and safety standards.

The position requires strong customer service and communication skills, with the ability to work independently in a high-volume environment and to pass pre-hire exams. Equal opportunity employment is noted.

Qualifications

• High School or GED required; some college preferred.
• Experience in collection and/or insurance verification preferred.
• Must have excellent customer service and problem escalation skills in a high-volume environment.
• Strong verbal and written communication skills; ability to work independently and with others.
• Must pass pre-hire exams (math, grammar, customer service) with 80%+.

Responsibilities

• Greets patients in a polite, prompt, and helpful manner.
• Register patients in the computer system (inpatients, outpatients, ED) with hospital identifiers.
• Prepare and provide patient ID bands for admissions and other services.
• Explain and educate patients on their rights, notices, and financial responsibilities.
• Determine and collect payments from patients for deductibles, co-pays, and balances.
• Admit, transfer, and discharge patients using the EMR system.
• Coordinate with units for admissions, transfers, and discharges; maintain Bed Board Census.
• Answer calls and coordinate referrals; escalate issues to supervisor as needed.
• Promote a culture of safety and comply with HIPAA, EMTALA, and compliance policies.

Skills

Customer service

Communication skills

Problem solving

Independent worker

Education

High School or GED

Some college

Job description

Montefiore Mount Vernon Hospital is seeking a Patient Access professional for night shifts in Mount Vernon, NY. The role emphasizes accurate patient registration, verification of insurance, and collection of payments at the point of service, while upholding patient rights and safety standards.

The position requires strong customer service and communication skills, with the ability to work independently in a high-volume environment and to pass pre-hire exams. Equal opportunity employment is noted.