Night-Shift Operations Team Lead, Card Processing

Bank of America; Addison (TX); On-site; USD 54,000 - 70,000; Full time

Job summary

Bank of America is seeking an Operations Supervisor to oversee the Operations team, ensure deadlines are met, and drive efficiency across daily, weekly, and monthly workflows. The role emphasizes guiding staff, addressing escalations, and maintaining compliance with procedures while supporting a high-volume production environment.

The position requires strong leadership, collaboration, and problem-solving skills, with a focus on timely decisions, risk management, and continuous improvement in a

Qualifications

• 2–3 years of experience in operations leadership or supervisor roles.
• Experience coaching associates and driving performance improvements.
• Ability to lead strategy, manage deadlines, and handle escalations.
• Strong communication, planning, and organizational skills.
• Experience in production or mailing environments is a plus.

Responsibilities

• Resolves day-to-day problems and delivers on team initiatives.
• Ensures adherence to operations policies and regulatory requirements.
• Oversees workload, provides direction, and manages team performance.
• Identifies process improvements and drives operational efficiency.
• Maintains internal controls and risk management within the unit.

Skills

Leadership Development

Performance Management

Process Management

Process Performance Management

Talent Development

Account Management

Client Management

Customer Service Management

Relationship Building

Business Operations Management

Policies Procedures and Guidelines

Risk Management

Job description

Bank of America is seeking an Operations Supervisor to oversee the Operations team, ensure deadlines are met, and drive efficiency across daily, weekly, and monthly workflows. The role emphasizes guiding staff, addressing escalations, and maintaining compliance with procedures while supporting a high-volume production environment.

The position requires strong leadership, collaboration, and problem-solving skills, with a focus on timely decisions, risk management, and continuous improvement in a