3rd Shift Operations Lead — Card Processing

Bank of America; United States; On-site; USD 55,000 - 70,000; Full time

Job summary

Bank of America is seeking an operations supervisor for the 3rd shift to oversee the Operations team, ensure deadlines are met, and coordinate cross‑functional tasks in a high‑volume environment. You will identify and resolve complex issues, coach staff, enforce procedures, and escalate to senior management as needed, while maintaining strict quality and safety standards.

This role requires strong communication, time management, and decision‑making skills, with a focus on continuous improvement

Qualifications

• 2–3 years of operations experience managing multiple priorities.
• 2+ years coaching associates to strengthen performance.
• Experience setting strategy guidelines and contributing to short/long-term planning.
• Ability to lead a small team, manage deadlines, and handle escalations.
• Strong communication and organizational skills.

Responsibilities

• Resolves day‑to‑day problems and delivers within the business unit.
• Applies knowledge of end‑to‑end processes and ensures policy adherence when decisions affect operations and product lines.
• Manages team workload and provides oversight and direction to team.
• Evaluates efficiencies and identifies areas for improvement and growth and implements process improvements.
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit.

Skills

Leadership

People management

Operations management

Problem solving

Communication

Time management

Decision making

Shift management

Job description

Bank of America is seeking an operations supervisor for the 3rd shift to oversee the Operations team, ensure deadlines are met, and coordinate cross‑functional tasks in a high‑volume environment. You will identify and resolve complex issues, coach staff, enforce procedures, and escalate to senior management as needed, while maintaining strict quality and safety standards.

This role requires strong communication, time management, and decision‑making skills, with a focus on continuous improvement