Night Shift Operations Leader — Reverse Logistics

ReturnPro; Bentonville (AR); On-site; USD 90,000 - 130,000; Full time

Job summary

ReturnPro is hiring an experienced Operations Manager to lead the second shift at one of our high‑volume reverse logistics facilities—FORTX, BENAR, or FRAKY.

Reporting to the Assistant General Manager, you will own night‑shift execution across receiving, grading, testing, refurbishment, return‑to‑vendor, and fulfillment, leading a team of departmental supervisors to hit production, quality, and safety targets every shift.

Qualifications

• Bachelor’s degree or equivalent operational management experience.
• 5+ years of warehouse, logistics, or inventory operations management with a supervisory track record.
• Direct experience in reverse logistics, distribution, or high‑volume processing; 2nd/3rd shift leadership is a plus.
• Knowledge of production processes, quality systems, process improvement, and budget/P&L.

Responsibilities

• Run the second shift end-to-end: open the shift, set the production plan, balance labor against volume, and close out with a handoff to the first shift.
• Drive throughput, quality, and safety across night‑shift work streams including receiving, grading, testing, refurb, and fulfillment.
• Track and report shift KPIs daily and weekly; identify gaps and implement corrective actions.
• Maintain inventory accuracy and audit-ready records for production and movement.
• Partner with day‑shift leadership on cross‑shift continuity, equipment readiness, and 24‑hour performance against plan.
• Support budget input, P&L tracking, and General Ledger accuracy for shift‑level cost categories.

Skills

Operations management

Leadership

Budget/P&L

Quality & safety

Inventory accuracy

Education

Bachelor’s degree in business/logistics/management

Job description

ReturnPro is hiring an experienced Operations Manager to lead the second shift at one of our high‑volume reverse logistics facilities—FORTX, BENAR, or FRAKY.

Reporting to the Assistant General Manager, you will own night‑shift execution across receiving, grading, testing, refurbishment, return‑to‑vendor, and fulfillment, leading a team of departmental supervisors to hit production, quality, and safety targets every shift.