Night-Shift Operations Analyst - IT Helpdesk & Systems

Florida

Tallahassee (FL)

On-site

USD 39,000 - 48,000

Full time

9 days ago

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Benefits offered by this job

Health insurance

Life insurance

Medical reimbursement account

Supplemental insurance options

Job summary

Florida Department of Law Enforcement (FDLE) is seeking an OPS Operations Analyst I for the midnight shift to manage and resolve inquiries from criminal justice agencies through a centralized helpdesk. You will document all calls and resolutions with precision and provide first-level support for hardware, software, and network issues.

This role operates as part of a 24/7 critical support team, coordinating with vendors and other staff to ensure uptime and security communications across statewide

Qualifications

Experience with IT helpdesk operations and incident tracking.
Familiarity with service management and escalation procedures.
Ability to document issues and resolutions with detail and clarity.

Responsibilities

Ensure system integrity and availability.
Monitor network and services to detect outages and misrouted communications.
Troubleshoot hardware, software, and network problems using diagnostic tools.
Coordinate with vendors and support staff to resolve complex issues and maintain logs.
Operate in a 24/7 critical support environment.

Skills

IT helpdesk operations

Network monitoring

Troubleshooting hardware/software

Documentation of issues

Effective written communication

Ticket management

Working under pressure

Independent work

Policy interpretation

Tools

ITSM system

Job description

This role operates as part of a 24/7 critical support team, coordinating with vendors and other staff to ensure uptime and security communications across statewide

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