Night-Shift Member Services Associate - Gym Guest Champion

Taymax Group; Laredo (TX); On-site; USD 14,000 - 17,000; Full time

Job summary

Taymax Group, a multi-unit Planet Fitness franchisee, seeks a Member Services Representative in Laredo, TX to deliver a positive member experience at the front desk. You will greet members, process sign-ups, tours, and payments, and assist the Club Manager as needed.

You’ll handle accounts, answer questions, keep the club clean, and contribute to a friendly Judgement Free Zone while delivering excellent customer service.

Qualifications

• High School diploma or GED required.
• Customer service background preferred.
• Basic computer proficiency required.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities: answer phones, check members in, Tours for prospective members, sign up new members and calculate rates.
• Assist in updating members' accounts and processing payments.
• Respond to member questions and concerns, escalate to management as needed.
• Maintain club cleanliness and complete daily tasks and cleaning priorities.

Skills

Customer service

Basic computer proficiency

Punctuality

Teamwork

Active listening

Education

High School diploma/GED

Job description

Taymax Group, a multi-unit Planet Fitness franchisee, seeks a Member Services Representative in Laredo, TX to deliver a positive member experience at the front desk. You will greet members, process sign-ups, tours, and payments, and assist the Club Manager as needed.

You’ll handle accounts, answer questions, keep the club clean, and contribute to a friendly Judgement Free Zone while delivering excellent customer service.