Front Desk & Member Experience Specialist

Bulverde Fitness, LLC; Spring Branch (TX); On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group, operating Planet Fitness clubs, seeks a Member Services Representative in Bulverde, TX. The role focuses on delivering exceptional customer service to members, prospective members, and guests while handling front desk duties, sign-ups, tours, and account updates.

Ideal candidates have a customer service background, basic computer skills, and a positive, team-oriented attitude. The position is on-site with a strong emphasis on cleanliness and professionalism.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, guests and callers with a friendly, professional demeanor.
• Handle front desk duties, answer phones and assist callers.
• Check members in and process sign-ups; show tours and explain rates.
• Assist Club Manager with cash handling and drawer counts.
• Update member accounts and respond to questions promptly.
• Maintain club cleanliness and safety; complete daily tasks and special projects.

Skills

Customer service

Cash handling

Punctuality

Education

High School diploma/GED

Tools

Basic computer proficiency

Job description

Taymax Group, operating Planet Fitness clubs, seeks a Member Services Representative in Bulverde, TX. The role focuses on delivering exceptional customer service to members, prospective members, and guests while handling front desk duties, sign-ups, tours, and account updates.

Ideal candidates have a customer service background, basic computer skills, and a positive, team-oriented attitude. The position is on-site with a strong emphasis on cleanliness and professionalism.