Member Services & Front Desk Pro

Westside Fitness, LLC; San Antonio (TX); On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group, LP, a Planet Fitness franchisee, is seeking a Member Services Representative at the San Antonio (Westside) club to deliver outstanding member experiences. The position involves front desk duties, member sign-ups, tours, and account maintenance in a welcoming environment.

Compensation includes a pay range of $10.50–$10.75 per hour. The role emphasizes customer service skills, punctuality, teamwork, and a fitness-minded attitude in a fast-paced gym setting.

Qualifications

• Customer service experience preferred
• Basic computer or tablet usage understood
• Punctuality and reliability required
• Ability to work independently and in a team environment
• Positive attitude and fitness passion appreciated
• Excellent customer service and problem-solving skills

Responsibilities

• Greet members, guests and prospective members with exceptional service.
• Answer phones and assist callers with questions at the front desk.
• Check members into the system and sign up new members.
• Provide tours to prospective members and discuss membership options.
• Assist Club Manager with cash handling and drawer counts.
• Update member accounts and respond to questions timely and professionally.
• Maintain club cleanliness and complete daily tasks within the shift.
• Perform other duties as needed by club requirements.

Skills

Customer service

Basic computer proficiency

Punctuality

Teamwork

Active listening

Diplomacy

Education

High School diploma/GED equivalent

Job description

Taymax Group, LP, a Planet Fitness franchisee, is seeking a Member Services Representative at the San Antonio (Westside) club to deliver outstanding member experiences. The position involves front desk duties, member sign-ups, tours, and account maintenance in a welcoming environment.

Compensation includes a pay range of $10.50–$10.75 per hour. The role emphasizes customer service skills, punctuality, teamwork, and a fitness-minded attitude in a fast-paced gym setting.