Member Services & Front Desk Pro

Westside Fitness, LLC

San Antonio (TX)

On-site

USD 14,000 - 15,000

Full time

4 days ago
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Job summary

Taymax Group, LP, a Planet Fitness franchisee, is seeking a Member Services Representative at the San Antonio (Westside) club to deliver outstanding member experiences. The position involves front desk duties, member sign-ups, tours, and account maintenance in a welcoming environment.

Compensation includes a pay range of $10.50–$10.75 per hour. The role emphasizes customer service skills, punctuality, teamwork, and a fitness-minded attitude in a fast-paced gym setting.

Qualifications

  • Customer service experience preferred
  • Basic computer or tablet usage understood
  • Punctuality and reliability required
  • Ability to work independently and in a team environment
  • Positive attitude and fitness passion appreciated
  • Excellent customer service and problem-solving skills

Responsibilities

  • Greet members, guests and prospective members with exceptional service.
  • Answer phones and assist callers with questions at the front desk.
  • Check members into the system and sign up new members.
  • Provide tours to prospective members and discuss membership options.
  • Assist Club Manager with cash handling and drawer counts.
  • Update member accounts and respond to questions timely and professionally.
  • Maintain club cleanliness and complete daily tasks within the shift.
  • Perform other duties as needed by club requirements.

Skills

Customer service
Basic computer proficiency
Punctuality
Teamwork
Active listening
Diplomacy

Education

High School diploma/GED equivalent

Job description

Taymax Group, LP, a Planet Fitness franchisee, is seeking a Member Services Representative at the San Antonio (Westside) club to deliver outstanding member experiences. The position involves front desk duties, member sign-ups, tours, and account maintenance in a welcoming environment.

Compensation includes a pay range of $10.50–$10.75 per hour. The role emphasizes customer service skills, punctuality, teamwork, and a fitness-minded attitude in a fast-paced gym setting.

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