Night Shift Member Services Associate

Taymax Group; Nashville (TN); On-site; USD 17,000 - 18,000; Full time

Job summary

Taymax Group is seeking a friendly Member Services Representative in Nashville to greet members, process sign-ups, and manage member accounts. The role supports a Planet Fitness club and emphasizes superior customer service in a busy front-desk environment.

Hourly pay range is $12.00–$12.50, with responsibilities including tours for prospective members, answering inquiries, and maintaining a clean, welcoming club space. Apply today to join a fitness-focused team.

Qualifications

• Must be 18 years of age or older.
• High School diploma or GED required.
• Customer service experience preferred.

Responsibilities

• Greet members and guests with exceptional service.
• Answer phones and assist callers.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members and calculate rates.
• Assist in cash drawer and daily closing.
• Update member accounts and respond to questions.
• Maintain club cleanliness.
• Complete daily tasks and cleaning lists.
• Perform walk-arounds and bathroom checks.
• Other duties as needed.

Skills

Customer service

Communication

Teamwork

Punctuality

Dependability

Problem solving

Empathy

Phone skills

Basic computer skills

Adaptability

Education

High School diploma/GED

Tools

Member management system

Phone system

Job description

Taymax Group is seeking a friendly Member Services Representative in Nashville to greet members, process sign-ups, and manage member accounts. The role supports a Planet Fitness club and emphasizes superior customer service in a busy front-desk environment.

Hourly pay range is $12.00–$12.50, with responsibilities including tours for prospective members, answering inquiries, and maintaining a clean, welcoming club space. Apply today to join a fitness-focused team.