Night Shift Member Experience Specialist

Planet Fitness; Lubbock (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness in Lubbock, TX is seeking a friendly Member Services Representative to deliver outstanding customer service to members and guests. The role involves greeting people, managing front desk tasks, processing sign-ups, and giving tours to prospective members.

You will update member accounts, respond to inquiries, and escalate issues to the Assistant Manager or Manager as needed, while helping keep the club clean and welcoming for all visitors.

Qualifications

• Customer service experience is preferred.
• Basic computer skills using club systems or tablets.
• Must present a positive, upbeat attitude.
• Punctual and reliable with consistent attendance.
• Strong listening and problem-solving abilities.
• Able to interact professionally with members and staff.
• Diplomacy in all member interactions.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Manage front desk duties: answer phones, check members in, sign new members, give tours.
• Facilitate updates to member accounts as needed.
• Respond to questions or concerns, escalating to management when required.
• Help maintain cleanliness and neatness of the club.

Skills

Customer service

Basic computer proficiency

Positive attitude

Punctuality

Active listening

Diplomacy

Excellent communication

Education

High School diploma/GED

Job description

Planet Fitness in Lubbock, TX is seeking a friendly Member Services Representative to deliver outstanding customer service to members and guests. The role involves greeting people, managing front desk tasks, processing sign-ups, and giving tours to prospective members.

You will update member accounts, respond to inquiries, and escalate issues to the Assistant Manager or Manager as needed, while helping keep the club clean and welcoming for all visitors.