Night-Shift IT Service Desk Technician

rsm; Cedar Rapids (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

RSM is seeking a Managed IT Service Desk Technician for the overnight shift (12am–9am, M-F) in the Cedar Rapids area. You will provide remote technical support, handle end-user issues, and collaborate with senior consultants on diverse client engagements across Office 365, Windows Server, and network platforms.

The role emphasizes strong customer service, problem solving, and documentation in a fast-paced team environment. Experience with IT infrastructures and security practices is beneficial.

Qualifications

• 1-2 years of experience in IT helpdesk or similar role.
• Experience with Office 365 Administration and related workloads.
• Understanding of TCP/IP networking.

Responsibilities

• Provide phone and email technical support for end-users.
• Assist in troubleshooting workstations, servers and network issues.
• Perform systems administration for Office 365 and Windows servers.
• Document issues and resolutions in the ticketing system.
• Escalate issues and monitor client backups.
• Maintain security standards and confidentiality.

Skills

IT helpdesk

Customer service

Windows Server

Office 365

Education

Bachelor's degree

Tools

VMware ESX

VPN

Cisco devices

Job description

RSM is seeking a Managed IT Service Desk Technician for the overnight shift (12am–9am, M-F) in the Cedar Rapids area. You will provide remote technical support, handle end-user issues, and collaborate with senior consultants on diverse client engagements across Office 365, Windows Server, and network platforms.

The role emphasizes strong customer service, problem solving, and documentation in a fast-paced team environment. Experience with IT infrastructures and security practices is beneficial.