Night Shift IT Operations Operator

RWJBarnabas Health; Oceanport (NJ); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

PTO

Medical Insurance

Dental & Vision

Retirement Plans

Disability Insurance

Life Insurance

Tuition Reimbursement

FSAs

Wellness Programs

Partner Discounts

Job summary

RWJBarnabas Health is seeking a Computer Operator to monitor and operate enterprise technology systems across our 24/7 IT environment in Oceanport, NJ. You will review alerts, triage incidents, document activities in ServiceNow, and support with incident response while ensuring reliable operations.

Working in the IT&S Data Center Operations team, you will follow SOPs and runbooks, coordinate with vendors, and maintain accurate operational records to keep systems, networks, and data centers

Qualifications

• High school diploma or equivalent.
• 0–2 years in IT operations or technical support.
• Basic understanding of IT infrastructure concepts including networks, servers, applications, and monitoring.
• Ability to follow documented procedures, SOPs, runbooks, and operational workflows.
• Strong communication, organization, and attention-to-detail skills.
• Ability to manage multiple priorities within a fast-paced IT operations environment.

Responsibilities

• Monitoring enterprise systems, servers, networks, applications, data centers, Technology Rooms, and environmental alerts.
• Reviewing operational alerts and performing initial triage and escalation of incidents.
• Creating and updating ServiceNow tickets, operational logs, shift turnover reports, and other IT operations documentation.
• Following established SOPs, runbooks, workflows, and escalation procedures.
• Communicating with IT teams, vendors, leadership, and service lines during incidents and operational events.
• Supporting incident response activities and enterprise IT coordination efforts.
• Maintaining awareness of scheduled maintenance, active incidents, outages, and outstanding issues.

Skills

IT operations

Troubleshooting

Documentation

Communication skills

Education

High school diploma or equivalent

Tools

ServiceNow

Windows Server

PowerShell

Linux/Unix

VMware

Citrix

Networking basics

Job description

RWJBarnabas Health is seeking a Computer Operator to monitor and operate enterprise technology systems across our 24/7 IT environment in Oceanport, NJ. You will review alerts, triage incidents, document activities in ServiceNow, and support with incident response while ensuring reliable operations.

Working in the IT&S Data Center Operations team, you will follow SOPs and runbooks, coordinate with vendors, and maintain accurate operational records to keep systems, networks, and data centers