Night Shift Hotel Valet & Guest Services

Towne; Austin (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401k retirement savings plan

Accident insurance

Critical illness insurance

Telemedicine benefits

Job summary

The Towne Guest Service Associate role in Austin is designed to deliver exceptional hospitality for guests arriving or departing the property, handling parking, luggage assistance, and related guest inquiries.

Shifts run 11:00pm–7:00am with availability dependent on hotel volumes. Base pay starts at $17/hour plus cash tips daily, with eligibility for benefits including accident and critical illness insurance and a 401(k) plan.

Qualifications

• Education: High school diploma or GED.
• Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
• One (1) month related experience and/or training; OR equivalent combination of education and experience
• Knowledge of principles and processes for providing customer and personal services
• Skills: Ability to read and write standard English language
• Skills: Ability to read and comprehend simple instructions, short correspondence and memos
• Skills: Ability to write simple correspondence
• Skills: Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Skills: Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money
• Skills: Ability to understand 24 hour and military time systems
• Skills: Ability to understand rates applicable to time passed
• Skills: Ability to operate a manual transmission is highly desirablePerform parallel parking

Responsibilities

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.
• Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests.
• Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.
• Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt.
• The total amount of time for all functions of the job - 100%
• Calculates and collects revenue for vehicles when needed.

Skills

Customer service

Reading & writing English

Numerical calculation

Time formats (24h/military)

Verbal communication

Vehicle operation (manual transmission

Education

High school diploma or GED

Job description

The Towne Guest Service Associate role in Austin is designed to deliver exceptional hospitality for guests arriving or departing the property, handling parking, luggage assistance, and related guest inquiries.

Shifts run 11:00pm–7:00am with availability dependent on hotel volumes. Base pay starts at $17/hour plus cash tips daily, with eligibility for benefits including accident and critical illness insurance and a 401(k) plan.