Night Shift Hospital Emergency Communications Specialist

American Addiction Centers; Two Rivers (WI); On-site; USD 26,000 - 39,000; Full time

Job summary

Advocate Health is seeking a dedicated call center operator for the Manitowoc County WI facility. The role handles paging, alarm systems, and emergency contacts, ensuring rapid connection between patients, caregivers, and on-call staff during nights.

The position is full-time, 36 hours per week, with weekend and holiday shifts. High school diploma required; strong verbal communication is essential and ability to stay calm under pressure during medical emergencies.

Qualifications

• Excellent verbal communication skills essential.
• Flexibility to work weekends and holidays and, occasionally, a variety of shifts.

Responsibilities

• Responds to and operates multi-function work stations, paging systems (overhead and pocket pager), emergency hotline and alarm devices for the purpose of answering, connecting, and directing calls to appropriate locations, and to facilitate hospital response to emergency situations.
• Provides an expeditious communication link between in-house and on-call personnel, patients, and caregivers in routine, urgent, and emergent medical and non-medical conditions, through the use of information binders, on-call schedules, personnel lists, hospital safety procedures, and relevant department policies and procedures.
• Provides and arranges for the repair of pocket pagers, patient room telephones, and special needs patient telephones.
• Maintains current knowledge of department and Medical Center policies and procedures, computer and hard copy files of all physician key personnel and on-call personnel, and information through continuous review of bulletin board postings, department handouts and memos, and attendance at staff and other relevant meetings.

Skills

Verbal communication

Flexibility

Education

High School Diploma

Job description

Advocate Health is seeking a dedicated call center operator for the Manitowoc County WI facility. The role handles paging, alarm systems, and emergency contacts, ensuring rapid connection between patients, caregivers, and on-call staff during nights.

The position is full-time, 36 hours per week, with weekend and holiday shifts. High school diploma required; strong verbal communication is essential and ability to stay calm under pressure during medical emergencies.