Night Shift Guest Experience Specialist

Dunkin | Worcester Donuts, Inc; Holden (MA); On-site; USD 17,000 - 22,000; Part time

Job summary

Dunkin | Worcester Donuts, Inc in Holden, MA is seeking a Night Shift Crew Member to deliver great guest experiences. You will work with a team to prepare products, follow recipes, and keep the restaurant clean and welcoming.

Responsibilities include communicating with teammates, responding to feedback, prioritizing guests, and adhering to brand standards. This role emphasizes fast service, accuracy with cash handling, and a collaborative, respectful team environment.

Qualifications

• Must be able to fluently speak/read English.
• Capable of counting money and making change.
• Able to operate restaurant equipment (minimum age requirements may apply).

Responsibilities

• Team Environment – Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift.
• Operations Excellence for Guest Satisfaction – Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest.
• Profitability – Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.

Skills

Fluent English

Cash handling

Equipment operation

Job description

Dunkin | Worcester Donuts, Inc in Holden, MA is seeking a Night Shift Crew Member to deliver great guest experiences. You will work with a team to prepare products, follow recipes, and keep the restaurant clean and welcoming.

Responsibilities include communicating with teammates, responding to feedback, prioritizing guests, and adhering to brand standards. This role emphasizes fast service, accuracy with cash handling, and a collaborative, respectful team environment.