Night-Shift Global Logistics Agent — Customer & Ops

Expeditors International; Romulus (MI); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Plan

Life Insurance

Employee Stock Purchase Plan

Training & Development

Growth opportunities

Referral bonus

Job summary

Expeditors International in Romulus, MI is seeking a Night Shift Customer Service/Operations professional to execute shipment requests, source capacity with approved providers, and maintain strong relationships with customers and internal Expeditors networks.

Responsibilities include timely email/EDI communications, data entry, tracking shipments, and handling bookings and routing deviations while meeting KPIs. Requires 6 months to 1 year experience; HazMat certification preferred.

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including listening, comprehension and clear concise communication to obtain positive results
• Pro-active, strong organizational skills
• Hazardous Materials certification (preferred)

Responsibilities

• Execute shipment requests for customers
• Source capacity with approved service providers
• Communicate effectively with customers, vendors, and Expeditors network
• Monitor and action email boxes daily
• Ensure correspondence is uploaded into the document imaging system and labeled correctly
• Notify customers of shipment status and delays
• Ensure accurate EDI communication with customers and service providers
• Maintain strong relationships with customers and service providers
• Manage accurate and timely data entry into the operating system
• Track and Trace shipments via external and internal sources
• Assist with booking amendments with carriers when requested
• Manage freight routing deviations and in-transit communications
• Ensure PODs are received and imaged into the system
• Understand department process flow and seek efficiency improvements
• Meet KPIs in support of department and company goals

Skills

Customer service

Communication

Organizational skills

Proactive

HAZMAT certification (preferred)

Education

High school diploma or equivalent

Job description

Expeditors International in Romulus, MI is seeking a Night Shift Customer Service/Operations professional to execute shipment requests, source capacity with approved providers, and maintain strong relationships with customers and internal Expeditors networks.

Responsibilities include timely email/EDI communications, data entry, tracking shipments, and handling bookings and routing deviations while meeting KPIs. Requires 6 months to 1 year experience; HazMat certification preferred.