Night Shift - Equipment Technician (Digital Support Specialist - Memphis, TN)

Glidewell-Laboratories; Memphis (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

Glidewell-Laboratories in Memphis, TN is seeking a Maintenance Technician to repair and service CNC equipment and production machinery. The role involves data gathering, troubleshooting, and preventive maintenance to ensure optimal operation.

Responsibilities include calibrating CNC milling gear, 3D scanners, and 3D printers; providing onsite and phone support; using the ticketing system; and traveling to remote labs as needed. Shift is Mon–Fri 5:00pm–2:00am with occasional Saturday rotation.

Qualifications

• 1+ year of experience troubleshooting and repairing mechanical or electrical equipment.
• Experience with CNC machines or similar equipment preferred.
• Proficient English verbal and written communication skills.
• Knowledge of current Good Manufacturing Processes (cGMPs).
• Valid documentation to travel domestically.

Responsibilities

• Repair and maintain minor and routine CNC equipment and production machinery.
• Gather data on equipment issues to help identify problems; escalate as needed.
• Perform routine machinery maintenance and ensure proper working conditions.
• Calibrate, clean, and maintain CNC milling equipment, 3D scanners, and 3D printers.
• Observe devices in operation to locate problems using precision instruments.
• Move production equipment within the shop.
• Install and set up new equipment as needed.
• Provide onsite and phone support for external customers.
• Provide guided support for all equipment.
• Use ticketing system to document repair activities.
• Check in/out inventory, tools, and supplies.
• Maintain company tools, supplies, and vehicle.
• Travel to remote labs and locations to support equipment.

Skills

English communication

cGMP knowledge

Mechanical and electrical principles

Domestic travel

Tools

CNC machines

3D printers

3D scanners

Job description

Position based in Memphis, TN

Shift: Monday to Friday, 5:00pm to 2:00am + Saturday rotation once a month

Essential Functions

• Repairs and maintains minor and routine CNC equipment and production machinery issues.
• Examines and gathers data of equipment and machinery issues to help determine the fundamental problem; escalates as needed.
• Conducts routine machinery maintenance and ensures proper working conditions.
• Calibrates, cleans, and performs preventive maintenance on digital equipment including but not limited to CNC milling equipment, 3D scanners, and 3D printers.
• Observes and listens to mechanical devices in operation to locate source of problems; utilizes precision measuring and testing instruments as needed.
• Rigs and moves production equipment throughout the shop.
• Installs and setup new equipment as needed.
• Provides onsite and phone support for external customers.
• Provides guided support for all equipment.
• Utilizes ticketing system to create, record and update information relevant to equipment repair and maintenance activities.
• Checks in/out inventory, tools, and supplies.
• Maintains and ensures proper working condition of company-issued tools, supplies, and vehicle.
• Utilizes company-issued vehicles to travel to various locations and remote labs to carry out equipment and machinery support.
• Performs other related duties and projects as business needs require at direction of management.

Minimum Qualifications

• Must be able to work night shift listed above.
• Minimum one (1) year of experience troubleshooting and repairing mechanical equipment, electrical equipment or relevant experience.
• Previous experience working with CNC machines or similar equipment, preferred.
• Proficient English verbal and written communication skills
• Demonstrated knowledge of Current Good Manufacturing Processes (cGMPs).
• Demonstrated knowledge of core mechanical and electrical engineering principles.
• Valid documentation to travel domestically required.